Service Technician

BH Management; Des Moines (IA); On-site; Full time

Job summary

A leading real estate management company is seeking a full-time Service Technician for their Des Moines location. The role involves maintaining apartment communities, ensuring customer satisfaction, and handling general repairs. Ideal candidates will have experience in maintenance, HVAC knowledge, and a commitment to service excellence. Joining the team promises a supportive workplace with benefits including paid time off, 401(k) matching, and more.

Benefits

3 Weeks of Paid Time Off

401(k) + company match

Birthday Paid Day Off

12 Paid Holidays

Education Reimbursement

Employee Assistance Program

Qualifications

• Six months to one year of general maintenance experience required.
• Basic computer knowledge necessary for job functions.
• Experience with HVAC systems required.

Responsibilities

• Responsible for assisting with oversight of physical assets and customer satisfaction.
• Completes maintenance requests and ensures properties are move-in ready.
• Identifies and corrects hazardous conditions in the community.

Skills

General maintenance

HVAC knowledge

Basic computer skills

Education

High School or GED

Tools

Hand tools

Job description

Job Location: Weston Park Apartment Homes - Des Moines, IA

Position Type: Full Time 30-40 hours per week

Salary Range: $20.00 - $22.00 Hourly

Job Shift: Day - including weekend and oncall

Description

We are committed to creating value. We acquire, improve, and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied and that great service comes from engaged, happy, and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• 401(k) + company match
• Birthday Paid Day Off
• 12 Paid Holidays
• Education Reimbursement
• Employee Assistance Program

Qualifications

Position Summary:

• The Service Technician is responsible for assisting with oversight of the physical assets and ensuring customer satisfaction. This position will assist in diagnosing problems and making general repairs and assists with apartment make-readies. This position also assists with preventive maintenance and construction or rehabilitation projects for the property. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Uses industry-specific technology to ensure all repairs and replacements are completed timely to restore units to move-in ready condition within company standards.
• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, troubleshooting HVAC and assisting with make readies.
• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to Community Manager and Service Manager.
• Assist in ensuring that established preventive maintenance programs are followed and documented per BH program guidelines.
• Responsible for the maintenance and security of all property-issued tools.
• Post notices to vacate and other community communication, if applicable.
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident requests per company standards.
• Other duties as assigned.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.

Minimum Qualifications/Skills:

• Six months to one-year general maintenance and safety experience.
• Basic computer skills/knowledge required to perform job functions.
• Regularly performs manual, task-oriented work under direct supervision.
• High School or GED (General Education Diploma) preferred.
• Working knowledge of HVAC
• Required to provide own (industry specific) hand tools.

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company’s policies and procedures.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties; there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.

About the company

BH Companies is a multifamily real estate owner and operator with corporate offices in Des Moines, Dallas, and Atlanta. We believe that our people are what elevates us, that trust fosters innovation, and that doing business the right way is the best way. We're all about creating value – for our residents, our customers, and our employees. Recently named “Best Workplace for Women”, “Best Workplaces for Diversity” and “Best Workplace for Millennials” by Fortune Magazine, BH Companies is strengthened by more than 2,400 employees across the United States.

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