Service Technician

Mr Handyman; Costa Mesa (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company van with gas card

Schedule filling by office team

iPad and tech support

ServiceTitan access

Job summary

Mr. Handyman is seeking skilled handyman professionals to perform maintenance and repair work for homes and businesses. You will complete small to medium projects, manage customer expectations, and follow the Mr. Handyman Way to ensure a high-quality experience.

You must have 8+ years of paid handyman experience, own your tools, be insurable to drive the company vehicle, and be capable of lifting 50 pounds and working at heights. We offer a company van, schedule support, and modern tools.

Qualifications

• 8+ years of paid handyman experience.
• Own your own tools.
• Insurable to drive the company vehicle.
• Able to lift 50 pounds and work at heights.

Responsibilities

• Complete maintenance and repairs for home and commercial projects.
• Communicate with customers to explain scope and costs.
• Create lifelong customers by delivering exceptional service.
• Document the job following the Mr. Handyman process.
• Contribute to customer satisfaction surveys and accurate invoicing.

Skills

Carpentry

Bathroom improvements

Kitchen improvements

Painting

Drywall

General plumbing

Electrical work

Floor installation

Tools

ServiceTitan

Job description

Are you ready to join a team that answers all customer calls for you, fills your schedule, and provides you with your own van? At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsman who can “do it all” while taking excellent care of our customers.Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Why You’ll Want to Join Our TeamHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.Company-supplied van with gas cardA back office that takes care of filling your schedule, so you don’t have toAn office team that answers all calls and helps you take care of the customersFlexibility with hours so you can take care of life’s important eventsYour own iPad and technology support for using our state-of-the-art internal system, ServiceTitanAnd so much more…Your Responsibilities as a Handyman ProfessionalCompleting Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.How We’ll Measure PerformanceHere are some of the ways that we’ll measure your performance in the role.Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.[What We Want From YouCulture alignmentRockstars onlyBought into the visionMeets our expectations, which are…]To Succeed in this RoleYou’ll need to self-manage as you’ll be alone often.You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.You’ll need to have the necessary tools, including the ability to use technology.You'll need to document the job while following our process, the Mr. Handyman Way.You’ll need to wear proper PPE as well as booties to protect our customer’s home.Job RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 8+ years’ experience as a paid handymanOwn your own toolsBe insurable for driving our vehicleComplete a background and driving record checkAble to lift 50 pounds independentlyAble to safely work at heights and work overheard for extended periods of timeProfessional appearance and maintenance of company-provided vehicleAs an experienced Handyman, you have strong proficiency in at least three (3) of the following:Carpentry workBathroom improvementsKitchen improvementsPainting, both inside and outDrywall work, minor and major repairsGeneral plumbing and electrical, where allowed by lawFloor installation and refurbishingFamiliar with building codesBenefits & PayThe pay range for this position is $XX.XX to $XX.XX and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.[insert pay and benefits details here]Still with us? Great!Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.