Service Technician

Elephantenergy; Colorado; Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Meaningful equity

Stock options: 12,500 grants

Strong benefits

Job summary

Elephant Energy in Denver seeks a Sustaining Operations Manager to oversee post-install fleet health for electrification projects. This hybrid role splits time between field and office, focusing on service, maintenance, and customer satisfaction.

You will escalate only when partners cannot resolve issues, perform on-site diagnostics, and drive learning loops with centralized teams to cut callbacks and improve designs. Join a growing company committed to climate-friendly homes and equity.

Qualifications

• Hands-on heat pump expertise with field experience.
• Service technician background and ability to troubleshoot on site.
• Strong communication skills to translate field issues into improvements.
• Ability to assess partner quality and manage contractor relationships.
• Thrives in a startup, self-driven and process-focused.

Responsibilities

• Own fleet health and ensure installed systems perform as intended.
• Monitor performance, schedule maintenance, and resolve issues.
• Document issues and communicate trends to centralized teams.
• Serve as final escalation point for complex problems.
• Perform in-field diagnostics and deliver high quality solutions.
• Support service partners and provide field coaching.
• Deliver in-market training and playbooks with the enablement team.
• Roll out preventative maintenance programs and support market team.

Skills

Heat pump expertise

Field experience

Mitsubishi training

Service technician experience

Excellent communicator

Job description

ListedAugust 20, 2026and accepting applications until closed.

About Us

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2026, people. Let’s change that.

Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way. As a certified B Corp, we are committed to building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.

Location : This position requires in-person work in Denver, Colorado. We are a Hybrid company with Herdquarters in Broomfield, CO and get together as a team semi-annually in Colorado

About The Role

We are excited to launch a new role on our Colorado team! The Sustaining Operations Manager will report to the MA General Manager. This role ensures our installed electrification projects continue to perform at the highest level post-installation.
You’ll spend roughly 50% of your time in the field and 50% in the office (with more field time in the early months to “clean up” existing equipment issues, then shifting toward more office-based responsibilities). You’ll play a big role in the post-install experience - service, maintenance, callbacks, and customer support - ensuring stability, technical quality, and homeowner satisfaction.

This role is not the first responder for every callback or service request. Instead, you are the fleet health owner and last-resort escalation point, stepping in when installer and service partners cannot resolve the toughest problems. Equally important, you will create the learning loop that ensures every issue leads to systemic improvements as reviewed by our centralized support Operations Enablement Team.

Your work will be critical to protecting trust with our customers and trade partners while delivering Elephant’s Service and Maintenance Program across Colorado.

What You Will Be Doing

Big Things:

Own Fleet Health

• Take ownership of the performance and “health” of our installed fleet ensuring systems function as intended and customers remain confident in their investment.
• Actively monitor fleet performance, coordinate preventative maintenance, and ensure all customer issues have a clear path to resolution.
• Document issues, interventions, and equipment changes thoroughly, giving central teams visibility into systemic trends and opportunities.

Escalation & Field Work

• Serve as the final escalation point in our service pathway—not the first responder. Step in only when installer or service partners cannot resolve an issue, particularly for complex or high-stakes problems (<5% of cases).
• Perform in-field diagnostics and interventions as needed, delivering timely, high-quality solutions that protect customer trust.
• Manage and support Service Partners, especially on challenging technical issues.

Create a Learning Loop

• Conduct root cause analysis on recurring issues and feed insights back to HCAs, PMs, and trade partners.
• Partner with Operations Enablement and Solutions Engineering to reduce callbacks by achieving “Quality by Design.”
• Provide supplemental training or coaching when recurring issues surface.

Enable Teams & Partners

• Provide technical guidance and field coaching to local teams (PMs, HCAs, GM) in collaboration with the centralized Operations Enablement team.
• Support installer onboarding, training, and enablement in partnership with the Operations Enablement team.
• Deliver in-market training sessions based on centrally developed curriculum, contributing insights and expertise where needed.

Other Things

• Support the rollout of structured preventative maintenance programs.
• Help ensure the MA market team is equipped with technical insights and troubleshooting playbooks.
• Strengthen the customer journey by ensuring technical support is available for both customers and employees post-install.

You’re a great fit for this role if:

• You bring technical expertise in heat pumps, with hands‑on field experience (Mitsubishi training strongly preferred).
• You have service technician experience and enjoy both problem‑solving and teaching others.
• You’re an excellent communicator—capable of translating technical field issues into systemic improvements.
• You are skilled at assessing partner quality and managing ongoing relationships with contractors.
• You thrive in a startup environment—self‑directed, solutions‑oriented, and motivated to improve processes.

Total Compensation

We offer competitive cash compensation, meaningful equity, and strong benefits that reflect our values. This role is in our Skilled Trade Career Track (Level IC4).

• Rule of Thumb: Given white space: define why, what, and how, then do
• Level Definition: Defines and solves ambiguous problems, creates systems or standards, and drives impact beyond the immediate team.
• Learning-Loop Ownership: Connects patterns across complex work, creates durable solutions, and helps institutionalize what works.
• Compensation:
  • $115k base
  • $10k variable comp
  • Potential for licensing reimbursements
  • 12,500 option grants

Join the HERD!

We are shaping the future of Elephant Energy by fostering a team that reflects and supports the communities we serve. You can read more about our commitment to diversity and inclusion here . We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people, and people with disabilities.

We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, or any other protected status. If you require a reasonable accommodation during the application or interview process, please let us know.