Account Executive

Elephantenergy; Boston (MA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Stock options

401(k) 4% match

Flexible and unlimited PTO

Hybrid work environment

Job summary

Elephant Energy in Boston is seeking an experienced Account Executive (Home Comfort Advisor) to guide customers through electrification, design customized home systems, educate on rebates, and close deals with a smooth handoff to project management.

You will manage the full sales cycle, meet monthly and quarterly targets, conduct virtual or in-home consultations, and stay current on heat pumps and building science while promoting a collaborative, inclusive culture.

Qualifications

• 5+ years in customer-facing consultative sales roles in home services/energy.
• Experience selling to homeowners and interpreting technical information.
• Ability to articulate rebates and financing options clearly.

Responsibilities

• Design and sell personalized electrification solutions for customers.
• Own the customer journey from initial contact to signed contract.
• Hit monthly and quarterly revenue targets.
• Lead virtual or in-home consultations to assess needs and build trust.
• Educate customers about timelines, installation processes, and outcomes.
• Develop the market by community engagement and staying informed on market needs.
• Foster an inclusive, collaborative working environment.

Skills

Sales experience

HVAC knowledge

Building science

CRM proficiency

Tools

CRM software

Job description

ListedAugust 5, 2026and accepting applications until closed.

About Us

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2026, people. Let’s change that.

Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way. As a certified B Corp, we are committed to building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.

Location : This position requires field work in Boston, Massachusetts.

About The Role

What you would be doing: Our Account Executives (also know as "Home Comfort Advisors" or HCAs) guide customers through their electrification journey and sell them our services. They consult with customers to understand their needs, educate them on our products, design & price customized solutions for their home, and earn their business. By setting clear expectations and ensuring a seamless project handoff to our project management team, they play a critical role in our delivery of exceptional service to satisfied, informed customers. Responsibilities include, though are not limited to:

Big Things:

• Designing and Selling Systems: Create personalized electrification solutions for customers, explain technical jargon, highlight rebate and financing offerings, address objections, and ultimately earn a customer’s business.
• Managing the Entire Sales Pipeline: Own the customer journey from initial contact to signed contract, ensuring a smooth handoff to the project management team.
• Hitting Sales Performance Targets: Use effective sales strategies to meet or exceed monthly and quarterly revenue goals.
• Leading Personalized Consultations: Meet with customers, virtually or in their homes (and in their crawlspaces or attics), to assess their needs, address their goals, and build trust.
• Setting Clear Expectations : Educate customers about project timelines, the installation process, and expected outcomes in order to build trust, generate referrals, and ensure smooth handoffs to the project management team.
• Developing the Market : Actively participate in community and industry events to connect with potential customers, identify new opportunities, and stay informed about evolving market needs.
• Being a Good Human: Actively perpetuate an inclusive, equitable, collaborative working environment in which psychological safety comes first.

Little Things:

• Providing Feedback: Share insights from customer interactions with internal teams to improve sales materials, scoping practices, and product offerings.
• Refining Our Sales Playbook : Help develop and implement best practices for consultations and system design to improve the efficiency and quality of the sales process.
• Ensuring CRM Hygiene: Maintain accurate records of customer interactions, leads, and pipeline status to ensure transparency and alignment across teams.
• Staying Current on Products : Continuously learn about new electrification technologies and rebate & incentive options in order to inform homeowners of their best solutions.

What you won’t be doing:

• Cold-calling or cold-emailing prospects to pitch products and services they aren’t interested in.
• Working exclusively from a desk in a remote sales environment. Expect community engagement, face-to-face interactions, and exploring crawlspaces / attics.
• Coordinating our supply-chain processes, placing equipment orders, or negotiating with vendors and trade partners
• Generating leads, or developing marketing strategies

Timeline for role expectations:

Within one month, you will:

• Understand our sales process, customer journey, and tech stack.
• Shadow HCA teammates on multiple consultations with customers, both virtually and in-person.
• Begin to lead initial sales conversations with homeowners.
• Understand the fundamentals of heat pumps and building science.

Within three months, you will:

• Manage a limited customer pipeline and earn business from your first set of customers.
• Lead your own virtual and in-person consultations for customers, with support.
• Design projects and present proposals to homeowners, with support.
• Have a working understanding of heat pumps and building science.

Within six months, you will:

• Independently manage a full customer pipeline and hit your revenue targets.
• Design projects and present proposals with reduced support.
• Have a firm understanding of heat pumps and building science.

At one year, you will:

• Design projects and present proposals with minimal support.
• Support the growth and success of other members of the HCA team
• Have an excellent understanding of heat pumps and building science.

Success in this role looks like/can be measured as:

• Meeting or exceeding personal revenue goals and company gross margin goals.
• Cultivating customer relationships that lead to five-star reviews and direct referrals.
• Contributing to our knowledge base, improving our processes, or supporting your teammates

You're a great fit for this role if you have:

• 5+ years of experience in customer-facing consultative sales roles, ideally inHVAC, electrical, plumbing, home energy efficiency, or general home services. Experience in related fields such as construction, building science, or energy is also highly desirable.
• A coachable, growth-oriented attitude with a willingness to learn new technical concepts, adjust to changing market trends, adapt to customer preferences, and maintain curiosity through adversity.
• Strong communication and interpersonal skills; you thrive on connecting with people in various settings (e.g. phone, video, in-person).
• A proactive, self-starter mindset, with a proven ability to take ownership and deliver results independently.
• A desire to work in the dynamic, ever-evolving environment of a start-up company.
• A highly organized method of work, with the ability to manage competing priorities while still adhering to deadlines.
• A track record of using data, CRM tools, or other systems to optimize processes and drive exceptional outcomes. Experience in learning multiple software platforms.
• A passion for solving climate change and an enthusiasm for working at a mission-driven company.

Indicators this may not be the right role for you:

• You lack the interest or experience in selling products or services to potential customers and addressing their objections.
• You lack the interest or experience in trust-based consultative sales, where you act as an advisor and educator to a potential customer over the course of many conversations.
• You are often frustrated by customers who seek continued consultation, clarification, or support before and/or after agreeing to purchase a product or service.
• You require highly structured processes to guide your daily activities, and struggle with ambiguity or dynamic environments.
• You are uncomfortable with self-directed learning or in engaging with technical subjects that you may be unfamiliar with.
• You are not comfortable balancing multiple responsibilities, such as managing a sales pipeline while coordinating with internal teams to ensure customer expectations are met.

Total Compensation

• Total expected annual on-target earnings based on individual performance: $120,000+
  • Annual base salary of$75,000
• Stock options, commensurate with experience and in line with internal equity bands
• 401(k): 4% company match
• Flexible and Unlimited PTO
• Flexible, hybrid work environment

Join the HERD!

We are shaping the future of Elephant Energy by fostering a team that reflects and supports the communities we serve. You can read more about our commitment to diversity and inclusion here . We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people, and people with disabilities.

We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, or any other protected status. If you require a reasonable accommodation during the application or interview process, please let us know.