Service Technician

Laconia Refrigeration; Cliff Island (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Service Technician to join their dynamic team. This role involves performing a variety of HVACR jobs for diverse customers, ensuring high-quality service and customer satisfaction. The ideal candidate will demonstrate strong communication skills and a proactive approach to problem-solving while working in various conditions. This position offers opportunities for career advancement and continuous learning in a supportive environment. If you are passionate about HVACR and looking for a rewarding career, this opportunity is perfect for you.

Benefits

Paid Training

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Year-Round Work

Spiffs, Rewards, & Employee Contests

Qualifications

• High school graduate with HVACR program education and one year of experience.
• Strong communication skills for customer interaction and teamwork.

Responsibilities

• Perform HVACR service activities independently and assist in training others.
• Conduct point-of-work sales and develop lead referrals for sales staff.

Skills

HVACR service skills

Communication skills

Problem-solving skills

Education

High school diploma

Post-secondary HVACR program

Tools

HVACR diagnostic tools

Job description

The Service Technician reports to the Service Manager and is responsible for performing a range of HVACR jobs for industrial, commercial, and residential customers.

Benefits

• Paid Training
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation
• Year-Round Work
• Spiffs, Rewards, & Employee Contests

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Laconia Refrigeration. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other Laconia Refrigeration technicians, the Service Manager, Dispatcher, and the Parts Runners.

Representative Duties

• Serving as a member of ad hoc Service Department teams which are organized to conduct HVACR servicing jobs promptly and efficiently.
• Performing routine HVACR service activities without direct oversight or on-site assistance.
• Assisting the Senior Service Technician(s) in the training of other Laconia Refrigeration employees on service-related subjects, including call-back prevention and equipment protocols.
• Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts.
• Developing lead referrals for the sales staff.
• Conducting non-service work in support of the IAQ and Installation Departments, as assigned.
• Performing related duties as directed by the Service Manager.

Job Qualifications:

• High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
• One or more years of successful experience, either as a commercial service or installation technician.
• Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other Laconia Refrigeration employees.
• Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in (state).
• Interest and initiative in maintaining and advancing his or her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
• Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Laconia Refrigeration insurance carrier.
• Ability to work under pressures of time, a non-standard schedule, weather, customer needs, and backlog constraints.