Service Technician

Opta Group LLC.; Cleveland (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Opta USA is seeking a Service Technician to satisfy customer needs and perform responsibilities professionally. The role requires operating equipment, analyzing hot metal samples, and maintaining logs while adhering to safety rules and SOPs.

You will provide technical assistance to customers, work independently, and support maintenance tasks, including covering vacation and open shifts. The position emphasizes mobility and attentiveness to safety in a manufacturing setting.

Qualifications

• HS diploma or GED or equivalent.
• Working knowledge of electrical systems.
• Ability to work in a mill environment.
• Sound mechanical aptitude.
• Employee must be punctual and dependable.
• Overtime may be required.
• Frequent use of gloves and eye protection.

Responsibilities

• Work a scheduled swing shift.
• Maintain equipment and keep area clean.
• Obtain, prepare, and analyze hot metal samples using a Leco analyzer.
• Operate injection equipment.
• Record information accurately and document problems.
• Ensure all equipment operates properly and follow SOPs.
• Provide technical assistance to customers and work independently.
• Perform preventive maintenance and cover vacation/open shifts.
• Maintain logbooks and report potential problems to supervisor.

Skills

HS Diploma/GED

Electrical knowledge

Mechanical aptitude

Mill environment

Punctuality

Overtime willing

Safety PPE

Education

HS Diploma/GED

Job description

Posted Thursday, August 20, 2026 at 4:00 AM

ABOUT OPTA

From our roots providing sand to local foundries in the 1880's, Opta has grown to an international group of companies committed to delivering optimal results for our customers. Opta's purpose is to create solutions that enhance productivity and set new standards for industrial performance. Our mission is to consistently deliver custom-engineered additives, specialty equipment and technical expertise that solves complex challenges, optimizes process and drives long-term success.

OPTA CORE VALUES

• SAFETY: We put safety first on our processes, our products and our culture to protect people and ensure long-term operational success.
• PEOPLE : We invest in our people because their expertise drives the solutions that power our success.
• CUSTOMERS: We build lasting partnerships by understanding our customers' challenges and delivering customized solutions that meet their unique needs.
• INNOVATION: We continually seek smarter, more effective and innovative ways to deliver solutions, blending creativity, data-driven insight and practical application.
• SUSTAINABILITY: We engineer solutions with efficiency, responsibility, and sustainability as our foundation, optimizing performance today, while strengthening the resilience of tomorrow's operations.

Position Summary

The position of the Service Technician is to satisfy the customer needs. As a service technician, you will be required to perform your job duties and conduct yourself in a professional manner.

KEY RESPONSIBILITIES

• Must be capable of working a scheduled swing shift.
• Maintain equipment and surrounding area (keeping area clean).
• Must be capable of obtaining, preparing, and analyzing hot metal samples with the use of a Leco analyzer.
• Must be capable of operating injection equipment.
• Must record information accurately.
• Document all problems and potential problems.
• Ensure all equipment is operating properly.
• Must adhere to all S.O.P.s and safety rules, for the company and customer, and complete required safety training.
• Provide technical assistance to the customer.
• Must be able to work independently.
• Must be capable of performing preventative maintenance on equipment.
• Opta Documentation – Lance Report (failures, changes, numbers of heats, dates, minutes, and operator.) Completion of Opta (USA) Inc logbook. Tracking part used, etc.
• Informing supervisor of potential problems (i.e., material is low, parts are needed, customer problems, etc.).
• Assist in the unloading and loading of material (Opta personnel must be present).
• Assist in cleaning and unplugging of lances (unless otherwise specified).
• Direct responsibility for filling out expense reports correctly (following all rules pertaining to expenses).
• Conduct special projects at the request of immediate supervisor.
• Required to cover vacation schedule and open shifts.
• Manufacturing locations of Opta equipment and customer sights are inherently dangerous. Therefore, good mobility, eyesight, and hearing are necessary.

SKILLS & REQUIREMENTS

• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
• Must have a working knowledge of electrical systems.
• Must be capable of working in a mill environment.
• Must possess a sound mechanical aptitude.
• Employee must be punctual and dependable. Overtime may be required, where needed.
• Schedule may change with a short notice, based on Customer demand.
• Frequently works with gloves and eye protection.

Opta offers a diverse compensation and benefit package that includes the following:

• Extended Healthcare, Dental, and Vision Benefits
• Health Savings Account
• Life, AD&D, and Dependent Life Insurance
• Short Term and Long Term Disability Insurance
• Employee Assistance Program
• Professional Development
• Paid Time Off
• 401(k) Match
• Competitive Compensation Program
• On Demand Pay (Dayforce Wallet)

We thank everyone for applying however, only those selected for an interview will be contacted.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

T he above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Opta USA, an Opta Group Company, is an Equal Opportunity Employer and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age (40-70), national origin, sexual orientation, or physical disability (except where physical or mental abilities are a bona fide occupational requirement).