Service Technician

Omega TMM, Inc.; City of Rochester (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Training Program

Paid Time Off

Health & Dental

401(k) Plan with Company Match

Supplemental/ Voluntary Benefits

Job summary

Omega TMM, Inc. is seeking a field/service technician to perform on-site installations, service calls, and customer training for Presetter products. This role requires extensive travel and collaboration with the sales team to ensure top-tier customer experiences.

You will diagnose issues, provide timely solutions, and participate in ongoing training to stay current with product updates and company standards.

Qualifications

• Valid driver's license, proof of insurance and a clean driving record.
• Approximately 85% travel.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to be flexible with work hours as the customer's schedule changes.
• Ability to apply concepts of basic geometry.
• Technical degree or certification preferred.

Responsibilities

• Perform on-site installations, warranty and non-warranty service calls, customer training, product upgrades and in-house product repairs of Presetter products to meet or exceed customer requirements and expectations.
• Be available for travel whenever necessary as scheduled by Service Manager.
• Diagnose errors or technical problems and determine proper solutions in a timely manner.
• Produce timely and detailed service reports.

Skills

Troubleshooting

Customer service

Problem solving

Travel readiness

Education

Technical degree or certification preferred

Job description

General Purpose of The Job:

Perform on-site and in-house installation, service, training and product

support for Omega TMM products. This position is key to the interface between Omega TMM and our

customer. This role interacts with all facets of the organization to meet our ideal customer experience.

Essential Responsibilities: include the following. Other duties may be assigned by the Service Manager.

Responsible for on-site installations, warranty and non-warranty service calls, customer training,

product upgrades and in-house product repairs of Presetter products to meet or exceed

customer requirements and expectations.

Be available for travel whenever necessary as scheduled by Service Manager.

Diagnose errors or technical problems and determine proper solutions in a timely manner.

Produce timely and detailed service reports.

Engage in ongoing training to retain a competent level of knowledge to effectively execute the

responsibilities of the position.

Provide on-site and in-house product and technical support to the Omega Sales Team and its

representatives.

Support continuous service training and support of worldwide service organization.

Report and communicate with the Service Manager all issues beyond the scope of the standard

reports that impact customer service and/or internal product, service and operational efficiency.

Must maintain a positive work atmosphere by behaving and communicating in a manner that

shows respect for customers and co-workers.

Responsible for adhering to and maintaining all applicable ISO procedures. This includes active

participation in the internal and external audits when necessary.

Build strong customer relationships.

We Provide:

• Paid Training Program
• Paid Time Off
• Competitive Employee Benefit Package (including Health & Dental)
• 401(k) Plan with Company Match
• Supplemental/ Voluntary Benefits

Requirements:

• Valid driver's license, proof of insurance and a clean driving record
• Approximately 85% travel
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to be flexible with work hours as the customers schedule changes
• Ability to apply concepts of basic geometry
• Technical degree or certification preferred