Service Technician

Husky Technologies; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Job summary

Husky Technologies is seeking a Service Technician in Charlotte, NC to install, troubleshoot, and repair injection molding systems. You will calibrate machines, set up startup operations, and provide technical guidance to customers.

The role requires extensive travel, strong electrical, hydraulic and mechanical knowledge, and the ability to mentor other technicians. You will document activities, coordinate with internal teams, and ensure high quality service and customer satisfaction.

Qualifications

• Post-Secondary education is required in Technical or Engineering related studies.
• 10+ years of injection molding equipment maintenance and troubleshooting or related experience.
• Knowledge of blueprint schematics to troubleshoot electrical, hydraulic and mechanical systems.
• Strong communication and customer service orientation.
• Willingness to travel extensively.

Responsibilities

• Troubleshoot and repair all control systems including hydraulic, mechanical, pneumatic, electrical and programmable controls.
• Calibrate machines and provide setup/startup support for Husky equipment.
• Mentor and guide other service technicians.
• Develop an organized approach to solving machine problems using manuals, drawings, procedures, etc.
• Maintain superior customer relations and coordinate with internal resources for effective service.
• Provide regular written reports to the Service Team Leader and arrange return of parts.

Skills

Blueprints & schematics

Plastic processing

Injection molding

Troubleshooting

Mechanical/electrical/hydraulic

Plastic materials

Communication & customer service

Tact & diplomacy

Initiative & leadership

Team player

Travel readiness

Education

Technical/Engineering studies

10+ years experience in molding equipment

Job description

Job Description

Title: Service Technician

Id: 21103

Type: FullTime

Location: Charlotte, NC

At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!

The successful candidate will perform all activities required to provide technical support to external/internal customers; set up, maintain, troubleshoot, optimize and repair injection molding systems. They will provide guidance and work with other team member on tasks. In this role you will also act as a mentor, take charge and guide other team members.

Key Responsibilities And Accountabilities Include

• Troubleshoot and make corrections as required to all control systems including hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls
• Calibrate machine to achieve optimum performance, and set up and maintain machines
• Provide system setup and startup support for all Husky equipment
• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc
• Repair and/or replace any component on machine, robot, product handling equipment and mold as required
• Develop and maintain superior customer relations
• Co-ordinate and liaise with internal resources to ensure effective customer service
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems
• Must communicate with Call Center/SIF Team/Spare Parts Centers to get answers to problems encountered in the field
• Provide regular and effective written reports to the Service Team Leader
• Arrange for the return of parts to Spare Parts Center
• Perform all tasks required by your team leader

Technical Skills And Abilities

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
• Knowledge of plastic processing
• Knowledge of injection molding process
• Ability to troubleshoot problems systematically
• Mechanical, electrical and hydraulic system assembly knowledge required
• Knowledgeable in plastic materials such as PET, Polypropylene, Polyethylene, and Styrene
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Dedicated team player
• Travel survival skills due to extensive travel required in this position

Qualifications

• Post-Secondary education is required in Technical or Engineering related studies
• 10+ years of injection molding equipment maintenance and troubleshooting or related experience

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.

Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).