Field Service Technician

Husky Injection Molding Systems Ltd.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Husky Technologies TM is seeking a senior technical support specialist to provide service for injection molding systems and support to customers worldwide. The role involves setting up, maintaining, troubleshooting, and repairing equipment, with mentorship to fellow technicians and close collaboration with internal teams.

The successful candidate will be experienced in hydraulics, electronics, and mechanical systems, and will travel extensively to customer sites to ensure high quality service

Qualifications

• Post-Secondary education is required in Technical or Engineering related studies.
• 10+ years of injection molding equipment maintenance and troubleshooting or related experience.

Responsibilities

• Troubleshoot and correct all control systems including hydraulic, mechanical, pneumatic, electrical, and programmable controls.
• Calibrate machines to achieve optimum performance, and set up and maintain machines.
• Provide system setup and startup support for all Husky equipment.
• Develop an organized approach to solving machine problems using manuals, drawings, procedures, etc.
• Repair and/or replace any component on machine, robot, product handling equipment and mold as required.
• Develop and maintain superior customer relations.
• Coordinate with internal resources to ensure effective customer service.
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.
• Provide regular and effective written reports to the Service Team Leader.

Skills

Troubleshooting

Blueprints & schematics

Plastic processing

Injection molding process

Communication skills

Customer service

Travel willingness

Team player

Education

Post-Secondary education in Technical or Engineering related studies

Tools

Maintenance tools proficiency

Job description

AtHusky Technologies TM , our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly,Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join theHusky Technologies TM team!

The successful candidate will perform all activities required to provide technical support to external/internal customers; set up, maintain, troubleshoot, optimize and repair injection molding systems. They will provide guidance and work with other team member on tasks. In this role you will also act as a mentor, take charge and guide other team members.

Key responsibilities and accountabilities include:

• Troubleshoot and make corrections as required to all control systems including hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls
• Calibrate machine to achieve optimum performance, and set up and maintain machines
• Provide system setup and startup support for all Husky equipment
• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc
• Repair and/or replace any component on machine, robot, product handling equipment and mold as required
• Develop and maintain superior customer relations
• Co-ordinate and liaise with internal resources to ensure effective customer service
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems
• Must communicate with Call Center/SIF Team/Spare Parts Centers to get answers to problems encountered in the field
• Provide regular and effective written reports to the Service Team Leader
• Arrange for the return of parts to Spare Parts Center
• Perform all tasks required by your team leader

Technical skills and abilities:

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
• Knowledge of plastic processing
• Knowledge of injection molding process
• Ability to troubleshoot problems systematically
• Mechanical, electrical and hydraulic system assembly knowledge required
• Knowledgeable in plastic materials such as PET, Polypropylene, Polyethylene, and Styrene
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Dedicated team player
• Travel survival skills due to extensive travel required in this position

Qualifications:

• Post-Secondary education is required in Technical or Engineering related studies
• 10+ years of injection molding equipment maintenance and troubleshooting or related experience

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly,Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.

No agency or telephone inquiries please.

Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge,b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).