Service Technician

ZT Auto Luxury Charlotte LLC; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

ZT Automotive in Charlotte, NC is seeking a skilled Technician to join our service team. You will perform maintenance, diagnose issues, and complete repairs on a range of vehicles, including luxury brands, while ensuring excellent customer communication and service quality.

You will document all work, coordinate with advisors, and uphold safety standards in a fast-paced shop environment. Valid driver’s license and prior automotive experience are required.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Valid driver’s license with a clean driving record.

Responsibilities

• Perform vehicle maintenance and repairs, including routine services and diagnostics.
• Use diagnostic tools to identify and fix issues per manufacturer guidelines.
• Provide clear explanations of issues and recommended repairs to customers.
• Document repair orders with details of work performed, parts used, and time spent.
• Collaborate with service team to ensure efficient workflow and quality service.
• Follow safety policies and properly dispose of hazardous materials.

Skills

Customer service

Attention to detail

Communication

Valid driver’s license

Automotive service experience

Education

High school diploma or equivalent

Job description

Description

Join ZT Automotive: Drive Your Career Forward!

Are you dependable, motivated, and ready to rev up your career? McLaren Charlotte is searching for a skilled Technician to join our team. As a trusted automotive dealership and service center specializing in McLaren and Rolls-Royce vehicles, we're dedicated to providing top-notch automotive solutions and unparalleled customer service. With a reputation for excellence, integrity, and continuous improvement, we've solidified our position as an industry leader. At ZT Automotive, we're not just selling or servicing vehicles - we're propelling careers forward. Since our inception in 2015, we've expanded our footprint across Texas, Florida, Georgia, North Carolina, and Alabama, representing premier brands like Toyota, Honda, BMW, CDJR, Chevrolet, and Mazda, and setting the standard for automotive excellence. Recognized among the top 150 auto groups nationwide in 2023, our journey is all about growth and opportunity. Join our dynamic team and experience a workplace where your potential can truly soar.

Key Responsibilities:

Vehicle Maintenance and Repair:

• Perform routine maintenance services such as oil changes, tire rotations, brake inspections, and fluid checks.
• Diagnose and repair vehicle issues, including engine, transmission, electrical, and other complex mechanical problems.
• Conduct thorough vehicle inspections to identify potential problems and recommend appropriate repairs.

Diagnostic Work:

• Use advanced diagnostic tools and equipment to accurately identify vehicle issues.
• Interpret diagnostic trouble codes and follow manufacturer guidelines for repairs.
• Stay up-to-date with the latest diagnostic techniques and tools.

Customer Service:

• Communicate with service advisors and customers to provide detailed explanations of vehicle issues and required repairs.
• Offer recommendations for additional services based on vehicle condition and manufacturer guidelines.
• Ensure customer vehicles are repaired correctly and in a timely manner to meet customer satisfaction.

Documentation and Reporting:

• Accurately complete repair orders, detailing work performed, parts used, and time spent on each repair.
• Maintain accurate records of services and repairs performed.
• Report any additional vehicle issues or concerns to service advisors and management.

Team Collaboration:

• Work closely with other service technicians, service advisors, and parts department to ensure a smooth and efficient service process.
• Participate in team meetings and training sessions to stay current with industry developments and dealership policies.
• Assist and mentor junior technicians as needed.

Compliance and Safety:

• Follow all dealership and manufacturer policies, procedures, and safety guidelines.
• Ensure a clean and safe work environment by adhering to shop policies and regulations.
• Properly dispose of hazardous materials and maintain compliance with environmental regulations.

Requirements

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Attention to detail and a commitment to quality workmanship.
• Valid driver’s license with a clean driving record.
• Previous automotive service experience required.