Service Technician

Cogent; Cedar Rapids (IA); On-site; USD 48,000 - 74,000; Full time

Benefits offered by this job

Employee Ownership Stock (ESOP)

Profit-sharing plan

401(k) Retirement Savings Plan

Health, Dental, Vision, and Life保险

PTO, holidays, and Volunteer Time Off

Continued Professional Training

Job summary

Central States Group, a Cogent Company, seeks a hands-on Service Technician in Cedar Rapids, IA to service, repair, troubleshoot, and maintain submersible pumps and rotating equipment used in water and wastewater applications.

The role requires mechanical service background and electrical troubleshooting skills, including experience with single‑phase and three‑phase systems. Travel and overtime will be expected as experience grows and needs arise.

Qualifications

• High school diploma or GED required.
• Technical or vocational training in mechanics, electrical, electronics, or a related field preferred.
• Strong background in automotive, heavy equipment, industrial maintenance, or similar mechanical service.
• Proven experience with electrical motors and electro‑mechanical troubleshooting.
• Experience troubleshooting single‑phase and three‑phase electrical systems and motor controls.
• Ability to read and interpret wiring diagrams and apply basic electrical theory.
• Previous experience repairing submersible pumps, rotating equipment, or equipment commonly used in water and wastewater facilities is preferred.
• Strong mechanical problem‑solving and diagnostic skills.
• Ability to work independently with little supervision as well as effectively as part of a team.
• Ability to work in a fast‑paced, continuously changing environment and meet tight deadlines.
• Strong communication, organizational, and customer service skills.
• Basic computer skills required.
• Willingness and ability to travel as needed.
• Ability to work overtime on short notice.
• Ability to safely lift, maneuver, and work with heavy objects, parts, equipment, and materials.

Responsibilities

• Service, repair, maintain, and troubleshoot submersible pumps, motors, and other rotating equipment.
• Diagnose and repair mechanical, electrical, and electro‑mechanical equipment issues.
• Troubleshoot single‑phase and three‑phase electrical systems, motor controls, and electrical motors.
• Read and interpret wiring diagrams and apply electrical theory to diagnose equipment failures.
• Perform failure analysis and determine the cause of equipment problems.
• Prepare accurate repair estimates and technical repair reports, including part numbers, part descriptions, estimated and actual labor hours, failure diagnosis, and work performed.
• Accurately document labor, parts, materials, and repairs to ensure quality and customer satisfaction.
• Work independently or as part of a team, often under tight deadlines.
• Communicate effectively with customers and internal teams regarding equipment condition, repairs, and service requirements.
• Provide professional, responsive customer service.
• Follow all company safety practices and procedures.
• Stay current on products, applications, technology, industry trends, and best practices through continuous learning.
• Be willing to travel as needed, with significant travel expected as experience and responsibilities develop.
• Work overtime and respond to short‑notice service needs when required.

Skills

Mechanical service background

Electrical troubleshooting

Reading wiring diagrams

Customer communication

Education

High school diploma or GED

Technical or vocational training in mechanics/electrical/electronics

Tools

Basic computer skills

Job description

Central States Group, A Cogent Company, is seeking a Service Technician to join our team in Cedar Rapids, IA. In this hands‑on role, you will be responsible for servicing, repairing, troubleshooting, and maintaining submersible pumps, motors, and other rotating equipment used in the water and wastewater industry.

The ideal candidate will have a strong mechanical service background—such as automotive, heavy equipment, industrial maintenance, or similar—and proven electrical and electro‑mechanical troubleshooting skills. Experience working with electrical motors and single‑phase and three‑phase electrical systems is required.

This is an excellent opportunity for a mechanically and electrically skilled technician who enjoys solving problems, working with customers, and continuously expanding their technical knowledge.

Key Responsibilities

• Service, repair, maintain, and troubleshoot submersible pumps, motors, and other rotating equipment commonly used in water and wastewater applications.
• Diagnose and repair mechanical, electrical, and electro‑mechanical equipment issues.
• Troubleshoot single‑phase and three‑phase electrical systems, motor controls, and electrical motors.
• Read and interpret wiring diagrams and apply electrical theory to diagnose equipment failures.
• Perform failure analysis and determine the cause of equipment problems.
• Prepare accurate repair estimates and technical repair reports, including part numbers, part descriptions, estimated and actual labor hours, failure diagnosis, and work performed.
• Accurately document labor, parts, materials, and repairs to ensure quality and customer satisfaction.
• Work independently or as part of a team, often under tight deadlines.
• Communicate effectively with customers and internal teams regarding equipment condition, repairs, and service requirements.
• Provide professional, responsive customer service.
• Follow all company safety practices and procedures.
• Stay current on products, applications, technology, industry trends, and best practices through continuous learning.
• Be willing to travel as needed, with significant travel expected as experience and responsibilities develop.
• Work overtime and respond to short‑notice service needs when required.

Qualifications

• High school diploma or GED required.
• Technical or vocational training in mechanics, electrical, electronics, or a related field preferred.
• Strong background in automotive, heavy equipment, industrial maintenance, or similar mechanical service.
• Proven experience with electrical motors and electro‑mechanical troubleshooting.
• Experience troubleshooting single‑phase and three‑phase electrical systems and motor controls.
• Ability to read and interpret wiring diagrams and apply basic electrical theory.
• Previous experience repairing submersible pumps, rotating equipment, or equipment commonly used in water and wastewater facilities is preferred.
• Strong mechanical problem‑solving and diagnostic skills.
• Ability to work independently with little supervision as well as effectively as part of a team.
• Ability to work in a fast‑paced, continuously changing environment and meet tight deadlines.
• Strong communication, organizational, and customer service skills.Positive, professional attitude with a commitment to customer satisfaction.
• Basic computer skills required.
• Willingness and ability to travel as needed.
• Ability to work overtime on short notice.
• Ability to safely lift, maneuver, and work with heavy objects, parts, equipment, and materials.

What We’re Looking For

We are looking for a hands‑on technician who enjoys troubleshooting and fixing things, takes pride in quality workmanship, and is willing to continue learning. Candidates with strong mechanical experience who also have solid electrical knowledge and motor troubleshooting experience are encouraged to apply.

Experience with submersible pumps or water and wastewater equipment is a plus, but strong transferable experience in automotive, heavy equipment, industrial maintenance, or other electro‑mechanical environments will be considered.

Why Join Cogent?

Cogent is a dynamic, employee‑owned company dedicated to innovative fluid processing solutions. We serve the Industrial, Municipal, Commercial Building Trades, and Oil & Gas markets through our partner companies.

We believe our people are the difference‑makers. As an Employee‑Owned Company, you'll directly benefit from your contributions and share in our collective success.

Benefits & Perks

• Employee Ownership Stock (ESOP) – Share directly in the company's success
• Competitive Compensation and Profit‑Sharing Plan (bonuses)
• 401(k) Retirement Savings Plan with generous matching
• Comprehensive Health, Dental, Vision, and Life Insurance coverage
• Generous Paid Time Off (PTO), Holiday Schedule, and 8 hours of paid Volunteer Time Off (VTO) to give back to your community!
• Continued Professional Training and Career Development Opportunities

At Cogent, your career growth and job satisfaction are integral to our shared success. Bring your skills, attitude, and passion for exceptional service, and join us in building prosperous communities and creating impactful solutions.