Service Technician

Flow-Control-Group; Brockton (MA); On-site; USD 48,000 - 72,000; Full time

Job summary

Flow-Control-Group is seeking a Service Technician to install, repair, and service air compressors, dryers, and related equipment on-site for customers in the Brockton, MA area. The role emphasizes hands-on technical work, on-demand service, and ensuring customer satisfaction through quality performance.

The ideal candidate has 2–3 years of field experience with service-based organizations and a strong mechanical aptitude, with a valid driver's license and a safety-conscious approach.

Qualifications

• 2–3 years with a service-based organization.
• Field experience on compressed air equipment preferred.

Responsibilities

• Servicing air compressors, dryers, filters, and related compressed air equipment.
• Troubleshoot and evaluate electrical diagrams and machine faults.
• Provide service, start-ups, installation, and repairs of air compressors, dryers, tanks, and related products.
• Complete written evaluations, recommendations, and company reports; use service software for communication and scheduling.
• Maintain a clean, safe work environment and company vehicle; travel as needed.

Skills

Mechanical skills

Problem solving

Customer service

Team player

Communication skills

Attention to detail

Time management

Microsoft Office

Education

2–3 years field/service experience

Job description

Summary

The Service Technician serves as an ambassador for the Company and is responsible for managing equipment installation and repairs for air compressors, dryers, tanks, and all related compressed air products. Services are performed on-site and on demand to ensure complete customer satisfaction.

Responsibilities

• Servicing air compressors, dryers, filters, and related compressed air equipment.
• Troubleshoot and evaluate electrical diagrams and machine faults.
• Provide technical service, start-ups, installation, and repairs of air compressors, dryers, tanks, and all related compressed air products.
• Complete written evaluations, recommendations, and related company reports. Ability to work with service software for communication and scheduling.
• Positive attitude and desire to grow an existing sales & service business.
• Able to care for and maintain a company vehicle.
• Ensures compliance with health and safety laws, regulations, and best practices.
• Performs other duties as assigned.

Competencies

• Strong Mechanical and problem-solving skills.
• Customer service and consultative skills.
• Able to work in a team environment.
• Strong work ethic with ability to work under minimal supervision.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with engineering, technical support, sales, management, and customers.
• Thorough understanding of products and equipment used in manufacturing.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Travel

There may be times when overnight travel is required, but that will be an exception.

Required Education and Experience

• Previous field experience working on compressed air equipment is highly desired.
• Previous work history of 2 to 3 years with a service-based organization.

Required License and Certifications

• Must have a valid, unexpired driver's license.
• Clean driving record.