Service Technician

Thompson Truck Group Trailer Shop; Bristol (VA); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Benefits package

Paid training

Descripción de la vacante

Thompson Truck Group (TTG) in Bristol, TN is seeking a skilled Service Technician to diagnose and repair commercial vehicles. You will perform diagnostics across multiple systems, maintain productivity and safety, and collaborate with the service team to deliver quality repairs.

The role emphasizes safety, training opportunities, and career advancement within a values-driven environment, with modern tools and a supportive team culture.

Formación

• Experience in diesel/heavy‑duty repair preferred.
• Ability to read repair manuals, wiring diagrams, and diagnostic information.
• Basic computer skills and use of diagnostic tools.

Responsabilidades

• Perform repairs and maintenance per dealership and manufacturer specs.
• Diagnose and troubleshoot electrical, drivetrain, HVAC, braking, engine, and suspension systems.
• Document all diagnostics, repairs, and recommendations on repair orders.
• Use diagnostic equipment to isolate faults and interpret test results.
• Communicate additional repair needs or delays to the Service Advisor.
• Maintain a clean, organized, and safe work area.

Conocimientos

Diesel repair

Diagnostic skills

Read diagrams

Computer skills

Team player

Educación

CDL preferred

Herramientas

Electronic diagnostic tools

Diagnostic software

Descripción del empleo

Service Technician

Thompson Truck Group (TTG)

Join a Team That Keeps America Moving

Thompson Truck Group is seeking a skilled Service Technician to join our growing service team in Bristol, TN. If you are a motivated diesel technician who takes pride in delivering quality repairs, diagnosing complex issues, and providing exceptional customer service, we want to hear from you.

At TTG, we are committed to safety, professionalism, teamwork, and continuous improvement. Our employees are our greatest asset, and we invest in training, development, and advancement opportunities. TTG's core values emphasize integrity, collaboration, accountability, operational excellence, and an obsession with safety.

Position Summary

The Service Technician functions as a skilled-level technician who can perform diagnostics and repairs across multiple vehicle systems while developing expertise in specialized areas of repair. This position is responsible for accurately diagnosing and repairing commercial vehicles while maintaining productivity, quality, and safety standards.

Essential Responsibilities

• Perform repairs and maintenance according to dealership and manufacturer specifications.
• Diagnose and troubleshoot electrical, drivetrain, HVAC, braking, engine, suspension, and other vehicle systems.
• Identify required repairs and perform corrective actions efficiently and accurately.
• Document all diagnostics, repairs, and recommendations clearly on repair orders.
• Utilize diagnostic equipment and software to isolate faults and interpret test results.
• Review repair orders and determine the most efficient repair procedures.
• Communicate additional repair needs, delays, or changes to the Service Advisor promptly.
• Provide detailed repair information to the Shop Foreman for accurate repair order documentation.
• Obtain supervisor approval for additional repairs when required.
• Conduct road tests to verify repairs and assist with diagnostics.
• Track labor hours accurately to the appropriate repair order.
• Interact professionally with customers and coworkers.
• Assist fellow technicians with repair procedures and technical support.
• Participate in OEM training programs, technical schools, and certification opportunities.
• Stay current with technical service bulletins and manufacturer updates.
• Maintain a clean, organized, and safe work area.
• Properly care for and maintain dealership-owned tools and equipment.
• Follow all company safety policies and report hazards or safety concerns immediately.

Qualifications

• Previous diesel, heavy-duty truck, automotive, or commercial vehicle repair experience preferred.
• Strong diagnostic and troubleshooting skills.
• Ability to read and interpret repair manuals, wiring diagrams, and diagnostic information.
• Basic computer skills and experience with electronic diagnostic tools.
• Valid driver's license required.
• CDL or ability to obtain a CDL preferred.
• Ability to lift, push, pull, and move heavy components and equipment.
• Strong attention to detail and commitment to quality workmanship.
• Positive attitude and ability to work effectively in a team environment.

Why Join Thompson Truck Group?

• Competitive compensation
• Performance-based earning opportunities
• Comprehensive benefits package
• Paid training and manufacturer certifications
• Career advancement opportunities
• Modern equipment and diagnostic tools
• Supportive team environment
• Stable, growing company with multiple locations

About Thompson Truck Group

Thompson Truck Group is a leading commercial truck dealership serving customers throughout Tennessee and Virginia. We are driven by our commitment to customer satisfaction, operational excellence, safety, and teamwork. Our culture is built on respect, integrity, continuous improvement, and serving others. One Team. One Drive. One Result.