Service Technician

Pavion, Inc.; Boston (MA); On-site; USD 53,000 - 75,000; Full time

Job summary

Pavion, Inc. is seeking a motivated Service Technician for its fire business unit. The role involves installing, servicing, and troubleshooting fire alarm systems, ensuring compliance with safety standards while providing excellent customer service. This opportunity offers potential for career growth in a leading security systems integration company.

Qualifications

• 5+ years experience in fire alarm systems.
• MA license A, B, C, or D required.
• Valid drivers license and acceptable driving record required.

Responsibilities

• Install, service, program, test and inspect fire alarm systems.
• Provide technical support and troubleshoot signal issues.
• Interact professionally with customers.

Skills

Customer service

Fire alarm troubleshooting

System programming

Education

High school diploma

Job description

4 weeks ago Be among the first 25 applicants

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Technician to join our fire business unit.

Primary Responsibilities:

• Install, Service, program, test and inspect fire alarm systems
• Ensure equipment is functional and operational
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
• Replace system components as assigned; panels, audible/visual alarms, etc.
• Provide technical support to Customers including, remote phone diagnosis, and troubleshooting of signal issues related to formats and receivers
• Interact professionally with customers
• Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently
• Inform dispatcher and/or manager the status of service in order to take appropriate action
  
  

Basic Qualifications:

• Hish school diploma
• 5+ years fire alarm troubleshooting and system programming
• Customer service experience Fire Alarm Programming Notifier, Gamewell/FCI, High rise fire alarm panel programming.
• Available to work OT
• A, B, C, or D MA licensed
• Valid drivers license and acceptable driving record
  
  

Please refer to Union rates for salary details.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Security Systems Services

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