Service Technician

Socket.dev; Boise (ID); On-site; USD 55,000 - 65,000; Full time

Job summary

SWS Equipment is seeking a Service Technician to install, repair, troubleshoot, maintain, and retrofit equipment at customer sites or in the shop. The role requires learning product specifics and readiness to work on refuse machinery including balers, compactors, and trucks.

The position emphasizes on-site service, safety, and adherence to procedures, with on-the-job and week-long training provided. CDL preferred and equipment familiarity highly valued.

Qualifications

• Journeyman-level experience preferred.
• Proficiency with mechanical repair with minimal supervision.
• Familiarity with electrical and hydraulic schematics.
• Experience with welding processes and techniques.
• Ability to read engineering schematic drawings and technical specifications.

Responsibilities

• Ensure health & safety is the top priority by adhering to policies and safety protocols.
• Read and follow hydraulic and electrical schematic drawings and technical specifications.
• Prepare new equipment for delivery to customers.
• Provide customer guidance for improvement.
• Assemble, test, and service systems and components.
• Travel to job sites as needed (up to 25% travel).
• Manage workflow to meet customer dates and document billing/reports.

Skills

Journeyman

Mechanical repair

Electrical schematics

Hydraulic systems

Welding

Tools

Hand tools

Welding equipment

Job description

Description

Position Summary

The Service Technician is responsible for system and component installations, repairs, troubleshooting, maintenance, and retrofits to customers’ equipment or machinery. In this position, you will serve our customers directly on location or in the shop. They will work with our Internal Service Dispatchers and Coordinators to give the customers the best experience possible. It is important that this person has the ability to learn and retain product specific information as it pertains to this position. As SWS is a refuse company, the candidate must be prepared to work on refuse equipment, including stationary equipment like balers and compactors and mobile equipment such as trash trucks, septic trucks, street sweepers, and other related machinery. On the job training as well as formal professional week-long training courses; work under supervision of lead technician.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Ensure health & safety is the top priority by adhering to all policies, processes, and safety protocols
• Read and follow engineering (hydraulic & electrical) schematic drawings and technical specifications
• Prepare new equipment for delivery to customers
• Provide customer guidance for improvement
• Assemble, test, and service systems and components
• Travel to job sites as needed (up to 25% travel associated with this position)
• Manage workflow to ensure the company meets customer required dates
• Follow the process of paperwork requirements for billing, reports, and other documentation
• Work in environmental conditions to include periods of extreme heat and cold
• Execute other duties as assigned

Requirements

Minimum Qualifications

• Journeyman-level experience is highly preferred
• Strong mechanical repair expertise with minimal supervision required
• Proficiency with technology and technical systems
• Demonstrates a proactive approach to problem-solving and tasks
• Ability to effectively manage multiple priorities while maintaining an organized and efficient workflow to ensure timely task completion
• Experience with welding processes and techniques
• Familiarity with electrical and hydraulic schematics
• Possession of a comprehensive set of hand tools (beyond basic tools) is required
• Experience with refuse trucks is preferred
• CDL Class A or B certification is strongly preferred
• Mechanical certifications are desirable, but not mandatory

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to lift and/or move up to 50 pounds. The employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation and talk or hear. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

SWS Equipment is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.