Product Performance Technician

Western States Equipment Co.; Meridian (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

Western States Equipment Co. is seeking a skilled heavy equipment technician dedicated to safety and quality service. The role involves preventive maintenance, diagnostics, and repair across engines, hydraulics, electrical, and powertrain systems.

Ideal candidates bring 1–5 years of field service or heavy equipment experience, strong problem-solving skills, and willingness to travel up to 80% with overtime when needed.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Minimum 1 year heavy equipment maintenance experience required; Caterpillar experience preferred.
• Minimum 1 year Field Service experience preferred.
• Minimum 5 years’ experience in heavy equipment diagnosis and repair.

Responsibilities

• Perform heavy equipment maintenance and repairs following safety policies.
• Develop basic troubleshooting skills under supervision.
• Assist with repairs and diagnosing machine failures.
• Independently perform engine preventive maintenance and inspections.
• Inspect and repair external engine components and powertrain duties.
• Install, repair, and service telematics systems on equipment.
• Write clear service reports for files and warranty purposes.

Skills

Exceptional customer service

Advanced communication skills

Ability to work autonomously under压力

Proficiency with software programs ET,

STW

PartsIntegration

SISWeb

Willingness to travel up to 80%

Overtime willingness

Education

High school diploma or GED

Associate degree preferred

1 year heavy equipment maintenance experience

1 year Field Service experience

5 years heavy equipment diagnosis and repair

Tools

ET software

STW

PartsIntegration

SISWeb

Job description

SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

ESSENTIAL FUNCTIONS:

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Ability to complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
• Maintains clean/clutter free personal work areas to ensure safe environment for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

Diagnosis, Troubleshooting, and Repair

• DevelopsbasictroubleshootingskillsonvariousengineandequipmentsystemsunderthesupervisionofaJourneymanor
• Assistswithskilllevelappropriatetestingwhilecomparingdatatospecificationstodetermineifthesystemisworkingas

designed.

• AssistswithrepairsanddiagnosingmachinefailuresaccordingtoWSECO’stimerequirementguidelines.
• Performsexperience levelappropriatetasksindependently,includinginspectionsandminortroubleshooting,

Engines and Powertrain

• Independentlycompletesenginepreventativemaintenanceandinspects/repairsexternalenginecomponents.
• Performspreventativemaintenancedutiesonpowertrainincludingproperadditiveuseandoilsampling.

removing/inspectingaxles andidentifyingu-jointandyokeseries.

• Basicunderstandingandassistedreplacementofvariousbrakesystems.

Electrical, Hydraulics, HVAC, and Cab

• Understandsbasicelectricalcomponentswiththeabilitytotest,repair,andreplacecircuits.IncludesDeutschandAmpseal

Connectors,6/12/24batteryvoltagesystems,andabilitytorepair/replacevariousharnesstypes.

• Independentlyperformsbasichydraulicsystemsmaintenance,includingfluidandfilterreplacement,fullsystemcleanout,

adjustingreliefvalvepressures,andpumpflows.

• TroubleshootsandservicesHVACsystems,includingevacuating,recharging,andreplacingcomponentswhenrequired.
• Basicunderstandingofgeneralmechanical/electricalcabfunctionspertainingtooperatorinterfaces.

Undercarriage

• UndersupervisionofJourneymanorMasterleveltechnicianperformsgeneraltasksintroubleshootingandrepairofvarious

frameandsuspensionsystems,includingtracks,trackpads,drivesprockets,andidlers.

• Identifiesundercarriagecomponentsandperformstracksagmeasurements.

Telematics Installations and Repairs

• Install, repair, and activate telematics systems on equipment to enhance tracking and performance metrics.

DevelopmentPlan(TCDP).

• Utilizesservicemanuals(STW,SIS,andpartsbooks)toaddresstechnicalissuesandperformallrequiredtaskswithin

technicianlevelabilities,inaccordancewithprintedprocedures.

• Developsfamiliaritywithpartsreusabilityguidelines.
• Writesandreadscomplete,factualservicereportsforfilesandwarrantypurposesusingSTWfortimelyworkorderclosing.
• Developsskillsetstoaddressallinquiriesinapromptandfriendlymannertomeetorexceedinternal/externalclient
• Performsotherdutiesasassignedwhiledevelopingamindsetfortechnicianproductivity.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Exceptionalcustomerserviceandadvancedcommunicationskills.
• Abilitytoworkautonomouslyunderpressurewithexcellentproblem-solvingskills.
• Proficiencywithsoftwareprograms(ET,STW,PartsIntegration,SISWeb).
• Willingnesstotravelextensively(upto80%)andworkovertimeasnecessary.

EDUCATION AND EXPERIENCE:

• HighschooldiplomaorGEDrequired, Associatedegreefromanaccreditedvocationalschool preferred.
• Minimum of oneyearofheavyequipmentmaintenanceexperiencerequired;Caterpillarexperiencepreferred.
• Minimum of oneyearofFieldServiceexperiencepreferred.
• Minimum of fiveyears’experienceinheavyequipmentdiagnosisandrepair.
• ValidCDLwithacleandrivingrecordandDOTcompliance.

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to generate 97 ft./lbs. of force, by pushing and pulling.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to carry up to 20 lbs. while repeatedly ascend/descend a minimum of ten, 8” stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.