Service Technician

Mission Rock Residential, LLC; Baltimore (MD); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus program

Generous PTO

Housing discount

401(k) plan

Health/dental/vision

Disability insurance

Life insurance

EAP

Job summary

Mission Rock Residential, LLC is seeking a Service Technician to deliver outstanding maintenance and customer service across our Baltimore communities. You will handle work orders, perform repairs across HVAC, electrical, plumbing, and related systems, and help ensure our residents enjoy a clean, safe, and welcoming home.

The role requires at least 1 year in property maintenance, strong communication, and a proactive, team‑oriented attitude.

Qualifications

• Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.
• CPO Certification (desired/required depending on property)
• Strong communication and customer service skills
• Organizational and time‑management abilities
• A collaborative, solutions-focused, “can-do” attitude
• Valid Driver’s License and reliable transportation

Responsibilities

• Diagnose problems and perform assigned repairs in the areas of HVAC, electrical, plumbing, swimming pools, carpentry, drywall repair, exterior structures, and appliances.
• Ensures assigned work order requests are responded to promptly and professionally.
• Inspect buildings to ensure safety and cleanliness, alerting the Service Manager and Property Manager immediately to items that need to be addressed.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Education

CPO Certification

Job description

Description

Location: The Tala at Washington Hill: Baltimore, MD

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

What You’ll Do

As a Service Technician, you’ll provide excellent customer service to prospective and current residents while promoting a quality living experience for all. From completing work orders to routine check-ups, you’ll use your hands‑on expertise to ensure residents feel proud to call our communities home.

Your day-to-day may include:

• Diagnose problems and perform assigned repairs in the areas of HVAC, electrical, plumbing, swimming pools, carpentry, dry wall repair, exterior structures, and appliances.
• Ensures assigned work order requests are responded to promptly and professionally.
• Inspect buildings to ensure safety and cleanliness, alerting the Service Manager and Property Manager immediately to items that need to be addressed.

Requirements

What You Bring

• Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.
• CPO Certification (desired/required depending on property)
• Strong communication and customer service skills
• Organizational and time‑management abilities
• A collaborative, solutions-focused, “can-do” attitude
• Valid Driver’s License and reliable transportation

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity (position dependent)
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program*
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)

*Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $26.00-$28.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The Application deadline is 9/3/2026 if a candidate is not selected by that date later applications may be considered