Service Technical Support

Carrier Enterprise; Miami (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Carrier Enterprise in Miami, FL is seeking a Service Technical Support Specialist to support Carrier Distributors in developing and coordinating the territory's technical fulfillment processes.

The role emphasizes collaboration with distributors, safety standards, and quality control in service operations. The job requires an engineering background or equivalent HVAC experience, English and Spanish fluency, and 50% travel.

Qualifications

• Electrical or Mechanical Engineering or equivalent, or 7+ years HVAC field experience.
• Familiarity with HVAC energy management and control systems.
• English and Spanish fluency required.

Responsibilities

• Coordinate technical fulfillment with Carrier Distributors.
• Support safety standards implementation and quality issues.
• Supervise and inspect job sites to maintain quality.
• Provide feedback on technical trainings and centers of excellence.
• Travel throughout the territory up to 50%.

Skills

HVAC knowledge

Field service

Spanish language

English language

Education

Engineering degree / HVAC exp

Job description

10801 NW 103 St Ste 1, Miami , Florida 33178 , United States

Job Description

SUMMARY

The Service Technical Support Specialist is responsible for providing support to our Carrier Distributors in the development, implementation, and coordination of the Territory’s Service Technical fulfillment processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with Carrier Distributors to establish required talent and resources
• Work to ensure the implementation of the Safety Standards
• Provides feedback to the Centers of Excellence on quality issues.
• Maintains quality standards by supervising and inspecting job sites.
• Responsible for internal communications flow relative to the technical fulfillment process.
• Responsible for Service Technical Support
• Responsible for Estimator for Service implementation and execution
• Responsible for providing feedback on technical trainings needed
• Responsible for conducting Technical Training as required
• Responsible for evaluation and processing of Shipped Products Defect
• Travel throughout the Territory. (50%)
• Other duties may be assigned.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Electrical or Mechanical Engineering, or equivalent; or seven (7) years technical field experience in HVAC equipment.

Experienced and knowledgeable in operation processes associated with service of HVAC equipment. Familiarity with the operation of energy management systems, HVAC systems, temperature controls. Carrier/Automated Logic Controls knowledge is a plus

LANGUAGE SKILLS

Ability to read, analyze, and interpret technical journals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the technical team. Ability to write and/or create effective memos, reports, presentations, and documents. English and Spanish required.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee frequently is required to stand and walk. The employee is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in both an office and field environment. Site visits are required; therefore the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.

The position requires the employee to report to the office in Miami, Florida.

Status

Full-Time

Company

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