Service Tech/Sr. Service Tech

New Mexico Gas Company; Albuquerque (NM); On-site; USD 51,000 - 80,000; Full time

Job summary

New Mexico Gas Company is seeking a Service Tech or Senior Service Tech in Albuquerque. You will handle meter orders, connections and disconnections, and troubleshoot service issues while maintaining safety standards.

The role emphasizes customer relations, field presence, and reliable service. Successful candidates must meet licensing requirements and be prepared for field work with potential overtime and travel as needed.

Qualifications

• High school diploma or GED required.
• 0-4 years related experience for Service Tech and ability to obtain JGL within 2.5 years.
• Senior position requires 4 years of direct experience and JGL license.

Responsibilities

• Complete meter orders including connects, disconnects, meter sets, and exchanges.
• Investigate and respond to gas emergency orders in line with safety guidelines.
• Prepare and complete required reports such as damage and odorant tests.
• Collaborate with teams to ensure timely, safe completion of work assignments.
• Senior level may include additional responsibilities.

Skills

Meter repairs

Troubleshooting

Customer service

Safety compliance

Education

High school diploma or GED

Job description

This position will be open to internal and external applicants and will close on Sunday, October 25, 2026.

Pay for the Service Tech position in in the range of $51,156 to $63,945 and the Senior Service Tech pay is in the range of $63,848 to $79,810 and is dependent upon skills, experience and education of the successful candidate. This pay range is composed of a current base pay range of $48,720 to $60,900 for the Service Tech position with 5% supplemental pay, and $55,520 to $69,400 for the Senior Service Tech position with 15% supplemental pay, which is administered in accordance with NMGC's Supplemental Pay Policy.

The successful candidate must live within 30 minutes of the Albuquerque Gas Service Center.

About This Opportunity

Looking for a career where no two days are the same? In this hands-on role, you'll tackle a variety of technical challenges, from meter repairs and troubleshooting service issues to supporting customers with their utility needs. You'll be the face of our organization in the field, building positive customer relationships, solving problems, and helping ensure safe, dependable service for the communities we serve.

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety

• Completes meter orders to include connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner.
• May investigate and respond to gas emergency orders and requests, such as blowing gas lines, in compliance with Company emergency and safety guidelines.
• Prepares and completes in a timely/accurate manner various/required reports in the performance of assigned duties, such as damage reports, odorant test reports and/or related system reports.
• Collaborates and consults with various individuals and groups to ensure the timely and safe completion of work assignments.
• May be assigned to monitor warehousing of supplies and/or related materials as required or assigned. *Senior Level Position: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have

• A high school diploma or GED
• Service Tech: 0-4 years of related experience and the ability to obtain your Journeyman's Gasfitter's License (JGL) within 2.5 years
• Senior Service Tech: 4 years of direct experience and Journeyman Gas Fitter's License (JGL)
• A valid driver's license and depending on position and/or geographic locations, the ability to obtain and maintain a New Mexico Commercial Driver's License (CDL)
• Preferences: JGL; plumbing and/or HVAC experience.

Working Conditions

Field environment. Shall be required to work overtime and/or on-call and handle rotational standby duty or emergency response as needed. May be required to work at various job sites, out of town, and/or remote locations for extended periods. Personal protective equipment including but are not limited to safety glasses, puncture resistance boots, hard hat, and respirator mask worn while performing the field functions. Frequent required to stand and/or walk to 2/3 of the time and sit up to 1/3 of the time. Must occasionally lift and/or move up to 50 pounds. Work from an elevated position, such as ladders and rooftops. Will be exposed to outside weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and natural gas emergencies and situations.