Service Tech Residential UGI

HomeServe USA; Reading (Berks County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to ensure the optimal operation of HVAC systems in residential settings. This role involves diagnosing malfunctions, performing repairs, and managing costs while responding to emergency situations. Join a company that values its employees and fosters a supportive work environment, where your contributions will directly impact customer satisfaction and operational efficiency. If you are passionate about HVAC systems and enjoy problem-solving in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Strong residential HVAC experience with Universal EPA Certification.
• Ability to read, write, and speak English effectively.

Responsibilities

• Diagnose HVAC malfunctions and perform necessary repairs.
• Coordinate with dispatch for timely work order completion.
• Maintain tools and manage inventory for job sites.

Skills

HVAC System Diagnosis

Customer Service

Emergency Response

Inventory Management

Electrical Schematics Interpretation

Education

High School Diploma or GED

Tools

HVAC Tools

Electronic Equipment

Job description

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Company Overview

HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great Place to Work for the last four years. We put people at the heart of everything we do. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as fixing their a/c, clearing clogged pipes, or repairing electrical systems. With over 1,000 municipal and utility Partners, we provide access to affordable home repair plans, making repairs easier, faster, and less expensive. For our nearly 3,000 employees, it means fostering a rewarding, inclusive, and challenging career environment. We believe diverse teams positively impact our work and better serve our customers.

Position Overview

The Service Technician ensures the proper operation of customers’ heating/air conditioning systems in a residential environment. Responsibilities include diagnosing malfunctions, performing repairs or replacements, managing repair costs, maintaining tools and inventory, and responding to emergency situations.

Responsibilities

1. Coordinate with Dispatch and management to ensure timely and accurate work order completion.
2. Diagnose HVAC system malfunctions and identify repair needs.
3. Repair HVAC systems and related equipment to ensure proper operation.
4. Manage repair costs and minimize inefficiencies.
5. Achieve performance goals such as first-time fixes and customer service standards.
6. Maintain tools, supplies, and equipment, ensuring safety and availability.
7. Manage inventory and ensure availability of necessary parts and equipment.
8. Perform renovation and preventive maintenance on heating and cooling systems.
9. Respond to emergency situations to resolve safety concerns.
10. Transport tools, equipment, and supplies to job sites.
11. Work independently and communicate effectively with customers.
12. Perform other duties as assigned.

Job Requirements

• High School Diploma or GED required.
• Strong residential HVAC experience preferred.
• Universal EPA Certification with 1-3 years of experience preferred.
• Ability to read, write, and speak English.
• Valid Driver’s License required.
• Ability to interpret electrical schematics.
• Experience with residential and light commercial HVAC and plumbing systems.
• Familiarity with electronic equipment and data entry.

Physical Requirements

Must meet physical demands such as lifting up to 15 pounds, using hands and fingers for tasks, and visual acuity. Reasonable accommodations may be provided for individuals with disabilities.

What We Are Looking For

We seek team members who care about our mission, communicate honestly, engage actively, are committed to growth, take ownership, and collaborate effectively. We value innovative thinking, problem-solving, and continuous improvement.

Additional Information

This description provides general guidelines and is not exhaustive. Additional duties may be assigned. HomeServe USA is an equal opportunity employer.