Service Tech - Plumber

Cerris Systems; Kansas City (MO); On-site; USD 58,000 - 72,000; Full time

Job summary

Cerris Systems in Kansas City, MO, is seeking a skilled plumber/technician to perform installation, maintenance, and repair of plumbing systems.

You will troubleshoot pumps and hot water systems, adhere to safety standards, and provide detailed service reports while delivering outstanding customer service.

This on-site role requires 3+ years of experience, physical stamina, and a valid Class E driver's license; travel to service sites is expected.

Qualifications

• High school diploma or GED required.
• 3+ years of plumbing experience.
• Excellent customer service and communication skills.
• Ability to lift 100+ pounds and perform physically demanding tasks.

Responsibilities

• Plan and complete installation, maintenance, and repair of plumbing systems.
• Troubleshoot malfunctions, interruptions, and failures of pumps and domestic hot water systems.
• Adhere to the highest standards of quality and safety.
• Ensure complete customer satisfaction from start to finish.
• Comprehend customer requirements and make appropriate recommendations.
• Travel to jobs within service area and coordinate with dispatch.

Skills

Customer service

Communication

Plumbing knowledge

Problem solving

Teamwork

Driver's license

Education

High school diploma or GED

Tools

General plumbing tools

Job description

Work hard, have fun! At Cerris Systems, we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we've got your growth in mind. We believe Cerris isn't just a great place to start your career - it's a great place to watch it advance for years to come. Come build the Extraordinary with us.

Nature of Work

Responsible for functioning independently in troubleshooting, installations, repairs, and maintenance of plumbing mechanisms all while providing top-notch customer service.

Essential Duties & Responsibilities

• Plan and complete all necessary steps in the installation, maintenance, and repair of plumbing systems
• Troubleshoot malfunctions, interruptions, and failures of pumps and domestic hot water systems
• Adhere to the highest standards of quality and safety
• Ensure complete customer satisfaction from start to finished product
• Comprehend customer requirements and make appropriate recommendations/briefings
• Respond to emergency service requests
• Communicate in a professional manner with employees and customers
• Produce detailed service reports and time entry daily
• Operate and maintain an organized and well-inventoried vehicle
• Adhere to current plumbing rules, regulations, and codes
• Adhere to the highest standards of quality
• Proper use of tools and equipment
• Provide documentation including processes, daily logs, etc. as required for assigned projects
• Travel to jobs within service area and work with dispatch to ensure schedule is maintained and delays are promptly communicated
• Build positive relationships with customers
• Promote the company safety culture and safety awareness throughout the company, projects, or office
• Maintain a satisfactory driving record which, per Company's vehicle policy, allows operation of a vehicle for business purposes
• Exercise initiative or, as directed, perform additional duties to meet the needs of the organization

Qualifications

• Ability to perform work accurately, completely, and in a timely manner
• Excellent customer service skills
• Excellent interpersonal communication skills on a technical level
• Ability to understand and implement best practice standards
• Ability to quickly and effectively solve complex problems
• Ability to deliver quality through attention to detail
• Ability to work both independently and as part of a team
• Ability to be proactive and resourceful
• Ability to build relationships with team members that transcend a project
• Ability to maintain current Class E driver's license and good driving record

Education

Minimum of high school diploma or GED

Experience

• 3+ years or more of plumbing technical and trade experience.

Physical Demands and Working Environment

Must be able to lift 100+ pounds Able to tolerate extreme temperatures for extended periods of time Able to work overtime and weekend hours in an On-Call Rotation Able to continually push, pull, lift, grasp, hold, carry, reach, reach above the shoulders, stoop, bend at the waist, bend at the knee, kneel, bend side to side, crouch, stand on step stools or small ladders and balance. This position will be required to use a ladder and work at tall heights (i.e. roof top, access ladders, scissor-lift, scaffolding) Ability to pass drug screen, physical exam, and background check. Must have reliable transportation Safety-sensitive position that requires extreme focus and attention to safety hazards and safety protocols.

Cerris and its subsidiary companies are an Equal Opportunity Employer-EEO/AA/M/F/D/V/VEVRAA Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.