Plumbing Service Technician

Service-Professor; Kalamazoo Charter Township (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Life Insurance

Disability Insurance

401(k) Match

Company Vehicle

PTO

Tools Provided

Uniform

On-the-Job Training

License Incentives

Employee Discounts

Job summary

Atrium Home Services is seeking a Residential Plumbing Service Technician to diagnose, repair, and maintain plumbing systems in residential properties. You will ensure homes have reliable, efficient plumbing and address issues promptly to minimize homeowner disruption.

The role emphasizes safety, customer education, and energy-efficient improvements, with on-the-job training and opportunities for licensing advancement included.

Qualifications

• 3+ years of progressive plumbing experience.
• Valid Journeyman Plumber license or ability to obtain within 3–6 months.
• Strong communication and customer service focus.

Responsibilities

• Diagnose and repair leaks, clogs, and broken fixtures in homes.
• Perform routine maintenance on pipes, drains, and water heaters.
• Respond to emergency plumbing calls with prompt repairs.
• Consult customers on upgrades and energy-efficient options.

Skills

3+ years plumbing experience

Customer service

Problem solving

Communication

Education

Journeyman Plumber license

Tools

Hand tools

Plumbing codes

Job description

A great place to work.

Position Overview

Our Residential Plumbing Service Technician will repair and maintenance plumbing systems in residential properties. This position plays a crucial role in ensuring that homes have reliable and efficient plumbing systems, addressing issues promptly to prevent damage and inconvenience to homeowners.

Why You’ll Love Working Here

• Affordable, High Quality Health Care options (company pays 70%)
• Company subsidized Health Savings Accounts
• Employer-Paid Basic Life and AD&D Insurance
• Employer-Paid Short- and Long-Term Disability Insurance
• Consistent, Year-Round Work – We keep our teams busy in every season
• 401(k) with Significant Company Match– Plan for your future while you build your career
• Fully Stocked Company Vehicles -So you can focus on the job and get started quickly
• Paid Time Off – Including holidays, floating holidays, and PTO
• Company-Provided Tools, Uniform, and Tablet
• Employee and Family Discounts
• Apprenticeship Programs and On-the-Job Training – Learn quickly and grow your career
• Trades License Incentive Payout Program – Earn cash incentives for achieving key licensing milestones! We recognize the value of your hard work and investment in professional growth—when you obtain or upgrade your trade license, you’ll receive a financial reward for your accomplishment
• Positive, Team-Focused Culture

Your Day-to-Day

• Repairs: When there's a plumbing problem in a home, such as leaks, clogs, or broken fixtures, our service plumbers are called to diagnose and fix the issue. This can involve repairing or replacing damaged pipes, faucets, toilets, water heaters, or any other plumbing components.
• Maintenance: Regular maintenance is essential to prevent major plumbing issues. Our service plumbers perform tasks like inspecting pipes for leaks, checking water pressure, cleaning drains, and flushing water heaters to remove sediment buildup.
• Emergency Services: Plumbing emergencies can happen at any time, such as burst pipes or overflowing toilets. Our service plumbers will respond to such emergencies and provide prompt repairs.
• Consultation and Advice: You may also offer consultation services, advising homeowners on plumbing system upgrades, energy-efficient fixtures, water conservation measures, and other improvements that can enhance the efficiency and functionality of their plumbing systems.

What Does It Take?

• Valid Journeyman Plumber license, or the ability to obtain one within 3-6 months
• 3+ years of progressive plumbing experience
• Knowledge and Use of Hand tools for plumbing projects
• Knowledge of plumbing codes, regulations, and safety standards
• Possess strong problem-solving skills and mechanical aptitude to diagnose and repair plumbing issues effectively
• Strong interpersonal skills with a focus on customer satisfaction and educating customers on all options
• Excellent written and verbal communication skills
• Valid Driver's License required
• Clear background check, Motor Vehicle Report (MVR), and drug screen
• Ability to work independently or in a team environment

Physical Requirements

This position requires frequent standing, walking, bending, stooping, kneeling, crouching, reaching, climbing, and working in confined or restricted spaces. Employees must be able to frequently lift and carry up to 50 pounds and push, pull, move, and position plumbing equipment, fixtures, tools, and materials. The role requires the use of hand and power tools, climbing ladders and stairs, and performing physically demanding work throughout the workday. Work may be performed indoors and outdoors and may involve exposure to varying temperatures, weather conditions, wet or damp areas, dust, dirt, and other conditions commonly encountered in residential plumbing environments.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.