Service Tech - Oil Burner Experienced Journeyman

Dead River Company; Richmond (NH); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

401K with company match

Paid weekly

Sign-on bonus

3 weeks PTO + 10 holidays

Uniform and boot allowances

Tuition reimbursement

Growth & advancement

Job summary

Dead River Company is hiring a Service Technician to install and repair residential and commercial propane and/or oil burner equipment with strong customer service. The role emphasizes brand promises, neat appearance, and safe, courteous service.

Expect competitive compensation with paid weekly benefits, performance-based growth, and opportunities for professional development. Applicants should have relevant CETP or training and a high school diploma at minimum.

Qualifications

• Dependability and commitment to exceptional customer service.
• Ability to work independently and as part of a team.
• Professional appearance and adherence to brand promises.

Responsibilities

• Installs, troubleshoots and repairs oil and/or propane heating systems per codes and company policies.
• Performs efficiency tests, tune-ups and contract service inspections.
• Ensures safety and quality to reduce call-backs and liability.
• Maintains neat service vehicle and records parts and labor for calls.
• Participates in on-call night and weekend schedule, and reports accidents or spills.
• Advises customers on best options and promotes Dead River products and services.

Skills

Customer service

Dependability

Teamwork

Independence

Education

High school diploma

Technical school training preferred

Job description

Join Our Team - Find Your Future!

$24 - $36 an Hour Depending on Experience.

Position Summary:

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Extensive benefits with competitive premiums for both employees & family
• 401K with company match
• Employee Discounts for your home
• Generous sign-on bonus
• 3 weeks paid time off + 10 paid holidays
• Uniform and boot allowances
• Shortened summer hours
• Veteran's Day paid holiday for active military and veterans
• Tuition reimbursement
• Opportunity for growth & advancement

Essential Functions:

• Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
• Performs efficiency tests, tune-ups, and contract service inspections.
• Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures. Maintains and tracks parts inventories in service vehicle.
• Participates in night and weekend on-call schedule as necessary.
• Reports all accidents, spills, and liability claims.
• Performs propane Gas-check inspections according to applicable codes and company policy without supervision. (Propane technicians)

Experience:

Apprentice – Will have successfully completed oil burner training course or CETP program.

Journeyman – Will have at least one year of relevant oil and/or propane service experience.

Master – Will have two or more years of relevant oil and/or propane service experience

Certification, Licensing, and Testing:

• Apprentice, Journeyman or Master designation licensing is necessary in states where required.
• Applicable propane CETP certification is required for propane technicians.
• All technicians must be able to pass a pre-employment physical.
• All technicians must have a valid motor vehicle drivers' license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards.

Education:

A high school diploma or equivalent is required. Technical school training is preferred.

Equipment Used:

Industry related equipment including all types of hand tools, testing equipment, threading equipment, soldering torch, power tools, along with appropriate gauges and meters.

Other Attributes Required:

This position requires dependability, commitment to exceptional customer service, ability to work independently, the desire to work as part of a team and a thorough understanding of the Dead River Company brand promise, guarantees and pledges.