Service Tech/Advisor - Full Time

Trek Bikes; Highlands Ranch (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

401(k) with match

Tuition Reimbursement

Employee discounts

Paid holidays

Maternity leave

Job summary

Trek Bikes is seeking a Service Tech/Advisor at the Highlands Ranch store to service and repair bicycles, install accessories, and help customers select the right solutions. You will engage with riders, explain repairs, and ensure equipment performs flawlessly.

You’ll join a team focused on hospitality, clear communication, and a can-do attitude, thriving in a fast-paced bike shop environment with opportunities to learn about new models.

Qualifications

• Excellent customer service skills.
• Strong communication abilities.
• Hospitality-driven approach and positive attitude.
• Attention to detail and problem-solving mindset.
• Willingness to learn and adapt in a fast-paced environment.
• Team-oriented with a proactive work style.

Responsibilities

• Troubleshoot repairs and service bikes on-site.
• Install accessories on customer bikes.
• Interact with customers to assess issues and provide recommendations.
• Build rapport and ensure customers leave with confidence in their gear.

Job description

## Service Tech/Advisor - Full TimeApplylocations: Highlands Ranch, Coloradotime type: Full timeposted on: Posted Todayjob requisition id: Trek115462## A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!## Job LocationTrek Store Highlands Ranch **Summary**## Job DescriptionAs a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.**What you’ll bring to the team*** Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Top-notch communication skills* Impressive attention to detail and a love for tinkering ‘til you figure it out* Eagerness to learn the ins and outs of servicing bicycles* A desire to continually learn proper service methods and new technologies**Compensation Range**Hourly Rate $0.00 - $0.00**Trek Benefits**• Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish### About UsTrek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.