Service Tech / Advisor

Trek Bikes; Palm Springs (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Trek is seeking a Service Tech/Advisor in Palm Springs to diagnose and repair bicycles, install accessories, and deliver exceptional customer service on the shop floor. You’ll be the first to handle new models and will play a key role in ensuring customers leave with gear that runs smoothly and safely.

The role emphasizes hospitality, clear communication, and hands-on bike maintenance, with opportunities to learn cutting-edge servicing techniques and work closely with the Service Manager to keep

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and problem-solving abilities.
• Interest in bicycles and learning new service techniques.

Responsibilities

• Troubleshoot repairs and service a range of bicycles on site.
• Install accessories customers choose for their bikes.
• Build relationships with customers and represent the store when the Service Manager is unavailable.

Skills

Customer service

Communication

Bicycle repair

Tools

Bike repair tools

Job description

## Service Tech / AdvisorApplylocations: Palm Springs, Californiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 31, 2026 (29 days left to apply)job requisition id: Trek115270## A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!## Job DescriptionAs a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.**What you’ll bring to the team*** Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Top-notch communication skills* Impressive attention to detail and a love for tinkering ‘til you figure it out* Eagerness to learn the ins and outs of servicing bicycles* A desire to continually learn proper service methods and new technologies*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*### About UsTrek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.