Service Technician - Veterinary

Patterson Veterinary Supply, Inc.; Saint Paul (MN); On-site; USD 38,283 - 49,758; Full time

Benefits offered by this job

Full medical, dental, and vision benefits

401(k) match retirement savings plan

Paid time off

Educational assistance program

LifeWorks Employee Assistance Program

Job summary

Patterson Veterinary Supply, Inc. is seeking a Service Technician to deliver exceptional post-sale services at customer sites, including setup, maintenance, and repair of veterinary equipment. The ideal candidate will have a high school diploma, relevant technical experience, and strong communication skills, ensuring customer satisfaction through technical support.

This rewarding position offers competitive hourly compensation ranging from $27.79 to $36.12, along with full medical, dental, and vision benefits, a 401(k) match retirement plan, and paid time off.

Qualifications

• 2 years of relevant work experience in technical fields.
• Driver's License upon hire required.

Responsibilities

• Deliver post-sale services at customer sites.
• Diagnose and repair veterinary equipment.
• Maintain accurate records of service.
• Provide technical support to customers after installation.

Skills

Organizational skills

Problem-solving skills

Verbal communication skills

Written communication skills

Technical skills

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Job Summary: The Service Technician Vet delivers post‑sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable for ensuring customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products.

Essential Functions

• Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision.
• Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment.
• Inspect pre-installed products for any defects or damages, and conduct final post-installation inspections to ensure proper operation and compliance with manufacturer, Federal, and State regulations.
• Maintain strong and supportive customer relationships by providing technical support after initial installation of equipment, PC software, and hardware and ensuring that service commitments are met within standard response times.
• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed.
• Maintain all required records (service orders, confirmations, inventory, expense reports, timesheets, equipment related items) timely and accurately.
• Comply with company and department policies and standards; perform other duties as assigned.

Additional Responsibilities

• Establish and maintain productive, mutually beneficial relationships with customers, vendors, and colleagues.
• Inventory Management: determine parts, supplies or tools needed to complete service requests; manage vehicle inventory through regular restocking and audits.
• Personal/Vehicle Safety: maintain a quality driving record; schedule proper vehicle maintenance regularly to ensure a safe fleet.
• Ensure proper use and maintenance of all company-provided assets, including vehicle, phone, computer, parts, equipment, tools, and uniforms.

Minimum Requirements

• High School Diploma or Equivalent.
• 2 years of relevant work experience in mechanical/carpentry/plumbing/heating/electrical/electronic related fields.

Preferred Requirements

• Trade school training in carpentry/plumbing/heating/electrical/electronic is highly desirable.
• Previous experience servicing and installing x-ray equipment.
• SAP experience.

Skills and Abilities

• Ability to thrive in an independent role with excellent organizational and problem‑solving skills.
• Strong verbal and written communication skills; listens attentively and asks questions when necessary.
• Ability to explain technical aspects of technology to a non‑technical audience using general terminology.
• Requires basic computer skills and ability to use smartphone/tablet.
• Knowledge of Microsoft Outlook, Excel and Teams is helpful.
• Ability to respond to difficult situations and demanding people and deliver negative information in a way that enhances relationships.

Required Licenses and Certifications

• Driver’s License upon hire required.

Preferred Licenses and Certifications

• Certified, Licensed or Registered Veterinary Technician.

Physical and Cognitive Demands

• Ascend/Descend (stairs/ladder) – frequent.
• Bend – frequent.
• Communicate/Hearing – frequent.
• Communicate/Talking – frequent.
• Driving Vehicle – frequent.
• Exerting Force – Pushing/Pulling 0‑20 lbs – frequent.
• Learn New Tasks or Concepts – frequent.
• Maintain Focus – frequent.
• Move/Traverse – frequent.
• Operating Position – Specific Machinery – frequent.
• Repetitive Motions – frequent.
• Stationary Position (Seated) – frequent.
• Transport – Lifting/Carrying 0‑10 lbs – frequent.
• Complete Tasks Independently – constantly.
• Feeling/Grasping/Handling – constantly.
• Hand/Eye Coordination – constantly.
• Remember Processes & Procedures – constantly.
• Vision – constantly.
• Balancing – occasionally.
• Complete Tasks in a Noisy Environment – occasionally.
• Exerting Force – Pushing/Pulling 21‑40 lbs – occasionally.
• Exerting Force – Pushing/Pulling 41+ lbs – occasionally.
• Make Timely Decisions in the Context of a Workflow – occasionally.
• Reaching – occasionally.
• Stationary Position (Standing) – occasionally.
• Transport – Lifting/Carrying 11‑20 lbs – occasionally.
• Transport – Lifting/Carrying 21‑30 lbs – occasionally.
• Transport – Lifting/Carrying 31‑50 lbs – occasionally.
• Transport – Lifting/Carrying 50+ lbs – occasionally.
• Complete Tasks with a Speed/Productivity Quota – rarely.
• Position Self – Crawling/Crouching – rarely.
• Position Self – Kneeling/Squatting – rarely.
• Working Environment Noise – occasionally.
• Hazards – occasionally.
• Temperature Change – occasionally.
• Vibration – rarely.
• Environmental Conditions – rarely.

Travel Requirements

Requires traveling to customer locations and providing services and support to customers, including overnight travel.

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO) Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

Compensation range: $27.79 - $36.12 per hour.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or other related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.