Service Tech

Whitesironvalley; Lebanon (Lebanon County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus

Competitive Wages

401(k)

Paid Vacations

Medical Insurance

Profit Sharing & More!

Job summary

Whitesironvalley is seeking a skilled motorcycle service technician to join our team in Lebanon, PA. You will perform service, repair, and customization work, ensuring quality and timely completion while maintaining a clean, efficient shop environment.

The ideal candidate has 1–3 years of motorcycle repair experience, owns their tools, and holds a PA motorcycle license with M endorsement. A strong customer focus and reliable work ethic are essential for success in this role.

Qualifications

• 1–3 years motorcycle repair experience required.
• Applicant must own a full set of tools.
• Provide prompt, dependable, high quality service for customers.
• Complete repairs within the time allotted per factory specs.
• Perform service, repair and customization work.
• Outgoing personality and good communication.
• Valid PA motorcycle license (M endorsement) required.
• Able to move motorcycles around the dealership.

Responsibilities

• Service Department Operations: provide prompt, dependable, high quality vehicle service to customers, complete repair work within scheduled time, maintain shop cleanliness.
• Customer Service: minimize returns and address them promptly, keep vehicles clean at handoff.
• Other Duties: as assigned.

Skills

Motorcycle repair experience

Own tools

Customer service orientation

Motorcycle license with M endorsement

Physical stamina

Tools

Basic tools

Job description

WE HAVE A VERY AGGRESSIVE BENEFITS PACKAGE:

• Bonus
• Competitive Wages
• 401(k)
• Paid Vacations
• Medical Insurance
• Profit Sharing & More!

WE NEED THE APPLICANT TO HAVE:

• One (1) to three (3) years of motorcycle repair experience.
• Their own tools.
• Able to provide prompt, dependable, high quality vehicle service for customers.
• Able to complete repair work within the allotted time in accordance with factory specifications.
• Able To perform service, repair, and customization work.
• Outgoing personality.
• Valid PA driver’s license with “M” (motorcycle) certification.
• Able to push motorcycles around the dealership.

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with a high standard of quality.

Key Result Areas

• Service Department Operations
• Customer Service

MAJOR DUTIES AND RESPONSIBILITIES

1) Service Department Operations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time whenever possible.
• Continually improve this “efficiency” skill.
• Accept work assignments from Service Writer/Manager.
• Perform service, repair, and customization work in accordance with factory specifications.
• After job is finished ensuring proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

2) Customer Service

• Minimize come backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ vehicle as clean or cleaner that when it was dropped off.

3) Other Duties

• As assigned.

Supervisory Responsibilities

• No Supervisory Responsibilities.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.

Qualifications & Job Requirements

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Current Motorcycle license.
• Service Technicians are required to have all basic tools to properly diagnose and service our products.

Physical Demands

• The noise level in the work environment can be loud at times.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50lb. of material.
• Frequently requires the ability to balance and push a 950lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.