Master Harley-Davidson Technician

Cycles Worldwide, LLC; Morgan Hill (CA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Cycles Worldwide, LLC in California is seeking a Master Level Harley-Davidson service technician to join the team. Located in Morgan Hill, CA, relocation assistance may be available to well-qualified candidates.

The role focuses on repairing, customizing, maintaining, or overhauling motorcycles in accordance with factory specifications and time schedules. The position requires completion of a factory authorized training program such as MMI Service School or equivalent, and a current motorcycle

Qualifications

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Current Motorcycle license.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 7 days of hire.

Responsibilities

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

Education

MMI Service School or equivalent training

Job description

We are looking to add a Master Level Harley-Davidson service technician to our team.

Located in sunny California, where you can ride year-round! Relocation assistance may be available to well-qualified candidates.

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer-owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Major Duties and Responsibilities

1) Service Department Operations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2) Customer Service

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ vehicle cleaner that when it was dropped off.

3) Other Duties

• As assigned.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.

Qualifications & Job Requirements

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Current Motorcycle license.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 7 days of hire. See list of required tools on page three.

Physical Demands

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50 lb. of material.
• Frequently requires the ability to balance and push an 850 lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.