Service Tech

Priority Dispatch Corp.; Kansas City (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. seeks a Service Technician to provide exceptional customer service, acknowledge service requests from inside/outside sales personnel, and coordinate service work with builders and homeowners.

The role includes processing purchase orders to fulfill service requests and maintaining positive relationships with sales staff and customers. The position emphasizes proactive problem solving, strong product knowledge, and the ability to communicate solutions clearly.

Qualifications

• Must have basic computer skills, including MS Office suite.
• Language skills to effectively present information and respond to questions.
• Reasoning ability to define and solve problems.
• 5 years of related production experience.
• High school diploma or GED.

Responsibilities

• Provide customer service and support to sales personnel and customers.
• Coordinate service work with builders/homeowners.
• Process purchase orders to fulfill service requests.
• Develop positive working relationships with sales personnel and customers.
• Investigate service requests and communicate actions to involved parties.

Skills

MS Office

Customer service

Problem solving

Communication

Education

High school diploma or GED

Job description

The Service Technician position provides customer service to our customers. Acknowledge any service request from inside/outside sales personnel. Coordinate service work to be done with builder/home-owner in a timely manner. Handle all purchase ordering responsibilities required to fulfill service request.Supervisory Responsibilities:NoneEssential Job Functions:Customer Service: Develop solid, positive working relationships with sales personnel and our customers. Assist and support sales personnel and customers whenever possible; follow through on commitments.Supply sales personnel and customers with information on each service request. Present a positive attitude to sales personnel, customers and co-workers.Problem Solving: Initiates immediate investigation and research when service request is required. Takes responsibility for the service request by identifying solutions that can be resolved in a timely fashion and communicating the path of action to the appropriate associates.Product Knowledge: Understands the features and benefits of product lines carriedPerforms other duties as requiredRequired Skills and Abilities:Must have basic computer skills, including MS Office suite.Language skills to effectively present information and respond to questions,Reasoning ability to define and solve problems.Qualifications:EducationExperienceLicenses and CertificationsHigh school diploma or GED5 years of related productionexperienceNonePhysical Demands:ActivityFrequencyActivityFrequencySittingFrequentlyPushing up to 15 Poundsat a timeOccasionallyWalkingFrequentlyPulling up to 15 poundsat a timeOccasionallyStandingOccasionallyLifting up to 15 poundsat a timeOccasionallyReachingOccasionallySquattingOccasionallyReaching aboveShoulderOccasionallyKneelingOccasionallyTwistingOccasionallyClimbingOccasionallyBending/stoopingOccasionallyOperating MotorVehicle at WorkNot PresentNot Present – Activity/condition does not exist Occasionally – Activity/condition exists 1/3rd of the timeFrequently – Activity/condition exists 1/3rd to 2/3rds of the time Constantly – Activity/condition exists 2/3rd or more of the time