Service Team Member - 5993

El Pollo Loco; Costa Mesa (CA); In loco; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

No overnight hours

Employee discounts on food

Medical, Dental, Vision Insurance

401(k) plan with match

Employee assistance program

Flexible spending accounts

Descrizione del lavoro

El Pollo Loco is hiring a Service Team Member in Costa Mesa, CA. You will greet guests, assist with orders, help prepare menu items, and ensure accuracy and speed in processing purchases.

The role emphasizes friendly service, teamwork, and adherence to recipes and safety standards. The position offers flexible scheduling with full-time or part-time hours, plus benefits such as medical, dental, vision insurance and employee discounts.

Competenze

• Experience in customer service or food service preferred but not required.

Mansioni

• Assist in preparing food items per recipes and procedures.
• Greet and assist customers with orders and questions.
• Process orders efficiently and accurately; handle payments professionally.
• Maintain cleanliness and food safety standards.
• Collaborate with team to meet operational goals and uphold brand standards.

Conoscenze

Customer service

Cash handling

Order accuracy

Food prep support

Team collaboration

Strumenti

POS system

Descrizione del lavoro

Compensation $20.00 - $22.00/hour

Description

At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire-grilled favorites, you’re the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career?

POSITION PURPOSE:

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.

Education/Work Experience:

Previous experience in customer service or food service is preferred but not required.

What’s in it for you?

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Schedule: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance*
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance*
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels and more...

*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.

Why work for us?

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people

Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin’ good careers.