Service Team Member

Michaels Stores; Waco (TX); On-site; USD 16,531 - 20,664; Part time

Job summary

Michaels Stores is seeking team members for a customer service role in Waco, Texas. Responsibilities include assisting customers, providing fast checkout experiences, engaging with customers about programs, and participating in inventory management. Preferred qualifications include retail or customer service experience. Applicants must be at least 16 years old. The role may require lifting and working in varying climate conditions.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience.
• Engage customers on the benefits of the Rewards program.
• Assist with Omni channel processes like BOPIS and SFS.
• Participate in the truck unload and stocking processes.
• Ensure store recovery and maintenance standards.

Skills

Customer service

Cash handling

Retail experience

Job description

Store - WACO, TX

Overview

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Preferred Qualifications

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.

Equal Opportunity Statement

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.