Customer Service Team Member

Michaels Stores; Portland (OR); On-site; USD 19,286 - 23,419; Part time

Benefits offered by this job

Flexible hours

Team discounts

Job summary

A leading retail company in Portland, OR is seeking a customer service team member to assist customers, provide checkout services, and maintain store standards. Ideal candidates will have preferred experience in retail or customer service, and ability to handle physical tasks such as lifting and stocking. This position requires teamwork and adherence to company policies, while promoting a positive shopping experience. Join a dynamic environment with flexible hours including weekends and evenings.

Qualifications

• Preferred retail and/or customer service experience.
• Ability to stand for long periods and move throughout the store.
• Comfortable with bending, lifting, carrying, and reaching.

Responsibilities

• Help customers shop and find products.
• Ensure a fast and friendly checkout experience.
• Execute cash handling to standards.
• Participate in truck unloading and stocking.
• Maintain store recovery standards.

Skills

Customer service experience

Retail experience

Job description

Store Location

PORT-PORTLAND, OR

Job Description

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Preferred Knowledge, Skills & Abilities

Retail and/or customer service experience preferred

Other Duties

Other duties as assigned

Preferred Type Of Experience The Job Requires

Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Legal and Equity Statements

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).