Team Member

Michaels Stores; Longview (WA); On-site; USD 23,598 - 27,552; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical coverage

Tuition assistance

Job summary

Michaels Stores in Longview, WA is seeking team members to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining a well-merchandised store while following SOPs and safety guidelines.

The role emphasizes cross-training opportunities, enrollment in Rewards programs, and adapting to omnichannel processes like BOPIS and SFS. Prior retail or customer service experience is preferred.

Qualifications

• Retail or customer service experience preferred
• Ability to stand for long periods
• Lifting and moving merchandise as part of duties

Responsibilities

• Help customers locate products and provide solutions
• Provide fast, friendly checkout experience; cash handling to standards
• Engage customers in Rewards program and Private Label Credit Cards enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including BOPIS and SFS
• Participate in truck unload, stocking and planogram processes
• Maintain store recovery and in-stock conditions; handle returns/go-backs
• Adhere to SOPs and company policies; project a positive image
• Cross-trained in custom framing selling and production

Skills

Customer service

Cash handling

Job description

Store - LONGVIEW, WA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Manage merchandise recovery and maintenance, including return/go-back processes and general store recovery to ensure a well-merchandised, in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members
• Cross‑trained in custom framing selling and production

Preferred Knowledge/Skills/Abilities

None specified.

Other duties as assigned

None specified.

Preferred Experience

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Request accommodations if needed to perform essential functions
• Public retail store setting: Customer service; climate controlled; occasional outside work; frame shop with glass cutter and heat press; work hours include nights, weekends and early mornings

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants Eligibility

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Minimum Age

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay Range For This Position

$17.13 - $20.00

Overtime Eligibility

This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Reasonable Accommodations

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).