Service Team Lead (Fully Remote)

Trellis; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible vacation

Health insurance

Wellness perks

Job summary

Trellis is a remote-first tech company behind Savvy, a licensed insurance agency. We are rewriting the insurance experience with a customer-first mindset.

We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, with a remote-first team that moves quickly and builds with intention. Trellis is seeking a leader to coach a remote service team, ensure high-quality P&C decisions, and drive performance and customer satisfaction.

Qualifications

• 3+ years in leadership and an active P&C license.
• Ability to coach and mentor 8-10 agents with a focus on accountability and results.

Responsibilities

• Lead and mentor 8-10 agents with a focus on accountability and results.
• Monitor daily call volume and adjust schedules to meet demand.

Skills

Leadership

Coaching

Analytical skills

Customer empathy

P&C license

Job description

• You'll lead a remote service team, driving performance and customer satisfaction.
• You'll act as an agency expert, ensuring high-quality P&C decisions.

What You'll Do:

• Coach and mentor 8-10 agents with a focus on accountability and results.
• Monitor daily call volume and adjust schedules to meet demand.

Who You Are:

• You have 3+ years in leadership and an active P&C license.
• You bring analytical skills and a customer-empathy mindset.

Why Trellis:

• Enjoy flexible vacation, health insurance, and wellness perks.
• Be part of a fast-growing, remote-first startup with real impact.

Trellis is a tech company behind Savvy, a licensed insurance agency, rewriting the insurance experience with clean design and a customer-first mindset. We're a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, with a remote-first team that moves quickly and builds with intention.