Service Team Lead - CAT Equipment & Diagnostics

Cashman Equipment Co.; Mesa (AZ); Hybrid; USD 54,000 - 92,000; Full time

Job summary

Empire Southwest seeks a Shift Supervisor for the Mesa, AZ service area. The role leads a team of technicians, prioritizes workflow, coordinates with other departments, and ensures production schedules are met. Strong leadership and diagnostic skills are essential.

Responsibilities include guiding repairs, maintaining equipment, and communicating with clients. The position requires a high school diploma, English proficiency, and a safety-conscious mindset within a dynamic shop environment.

Qualifications

• Must have strong interpersonal and communication skills to oversee, motivate, direct, train, and evaluate people.
• Must organize jobs into a logical sequence and provide leadership to technicians.
• Must utilize diagnostic equipment to evaluate problems and make repair decisions.
• Must know and use EMPIRE and Caterpillar Service Systems, procedures, and publications.
• Must communicate in English.

Responsibilities

• Directly supervise employees and prioritize workflow.
• Coordinate and schedule work with other areas.
• Communicate with clients as needed and manage costs within budgets.
• Conduct annual appraisals and ensure safety compliance.
• Guide technicians to meet production schedules and maintain equipment.

Skills

Interpersonal skills

Leadership

Diagnostic equipment usage

CAT service systems knowledge

English communication

Education

High school diploma or GED

TRAIN test evaluation

Tools

EMPIRE service system

Caterpillar Service Systems

Job description

Empire Southwest seeks a Shift Supervisor for the Mesa, AZ service area. The role leads a team of technicians, prioritizes workflow, coordinates with other departments, and ensures production schedules are met. Strong leadership and diagnostic skills are essential.

Responsibilities include guiding repairs, maintaining equipment, and communicating with clients. The position requires a high school diploma, English proficiency, and a safety-conscious mindset within a dynamic shop environment.