Service Support Specialist (NJUS)

QS Security Services, LLC; Columbus (OH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) plan

Paid Time Off

Parental Leave

Life and Accident Insurance

Job summary

NetJets Aviation, Inc. in Columbus, OH is seeking a Service Support Specialist to manage daily logistics for Owner and Crew Food and Ground Transportation, ensuring accurate and timely delivery of services. You will work across Owner Services, Culinary Excellence, and Owner Ground teams to maintain exceptional service levels.

Exceptional communication, problem-solving, and organization are essential. The role supports continuous improvement initiatives and requires flexibility to work varied

Qualifications

• High School education required.
• 2–4 years of experience in a related role.
• Strong attention to detail with ability to manage multiple tasks.

Responsibilities

• Execute and verify Owner and Crew Food and Ground Transportation details to ensure accuracy.
• Coordinate third-party delivery services and use reports to identify risks.
• Provide timely updates to internal stakeholders and manage communications across teams.
• Coordinate with vendors and FBOs to confirm orders and status.
• Identify recurring challenges and support continuous improvement initiatives.

Skills

Attention to detail

Multitasking

Problem solving

Verbal communication

Written communication

Cross-team coordination

System navigation

MS Office

Flexibility

Education

High School

Tools

iJet ETM systems

Job description

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Title: Service Support Specialist (NJUS)

Company: NetJets Aviation, Inc.

Area of Interest: Customer Experience

Location: Columbus, OH, US, 43219

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Service Support Specialist plays a critical role in supporting seamless trip execution by managing daily logistics operations related to Owner and Crew Food and Owner Ground Transportation coordination. This role ensures a high-quality service experience through proactive communication, precise order management, and effective problem resolution. The Specialist works collaboratively across teams and with external suppliers to maintain operational excellence, mitigate risks, and ensure all services are accurate, confirmed, and delivered as expected.

Tasks and Responsibilities

• OPERATIONAL EXECUTION & PROBLEM RESOLUTION – Execute, review, and validate all Owner and Crew Food and Owner Ground Transportation details to ensure accuracy and completeness. Monitor active workflows and proactively identify potential trip impacts. Take immediate action on disruptions, delays, or unconfirmed services by sourcing alternative solutions and coordinating recovery efforts. Ensure that all order changes are accurately processed and reflected. Escalate requests when necessary to maintain service standards.
• CATERING COORDINATION & REPORTING – Coordinate third-party delivery services when required. Utilize operational reports (e.g., In-Position Reports, Allergy Reports, Unconfirmed International Owner Reports) to proactively identify risks. Manage international catering recovery efforts and secure alternative solutions when needed.
• COMMUNICATION & COORDINATION – Provide timely, accurate updates to internal stakeholders, including Owner Services, regarding order status, approvals, and changes. Manage inbound and outbound communication through phone queues and shared email inboxes (Owner Catering, Crew Catering, Owner Ground). Collaborate across internal teams (Owner Services, Culinary Excellence, Owner Ground) using communication tools such as Teams to maintain clear and complete documentation of all activities, updates, and pending items.
• SUPPLIER & FBO COORDINATION – Communicate directly with vendors and Fixed Base Operators (FBOs) to confirm order details and obtain status updates. Maintain up-to-date knowledge of vendor availability, restrictions, and closures. Manage and communicate vendor holds across teams, ensuring proper tracking and timely updates. Support urgent requests and recovery situations with clear communication and resolution.
• CONTINUOUS IMPROVEMENT – Identify recurring operational challenges and elevate trends to leadership to support continuous improvement initiatives.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

High School

Years of Experience

2-4 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Strong attention to detail with the ability to manage multiple tasks simultaneously
• Ability to work in a fast-paced, deadline-driven environment
• Strong problem-solving skills with a proactive approach to issue resolution
• Effective verbal and written communication skills
• Ability to coordinate across multiple teams and stakeholders
• Proficiency in system navigation and data entry (iJet, ETM, or similar systems preferred)
• Comfortable managing phone, email, and system-based workflows concurrently
• Strong organizational skills and ability to track and follow up on open items
• Proficiency in Microsoft Office (Outlook, Excel, Teams)
• Flexibility to work varied schedules, including evenings, weekends, and holidays

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.