Service Support Specialist

Warners' Stellian Appliance Co. Inc.; Saint Paul (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k and Company Match

PTO and Paid Holidays

Appliance discounts

Job summary

Warners' Stellian is seeking a Service Support Specialist/Repair Coordinator to guide customers through the appliance repair process with empathy and efficiency. You will coordinate service with in-home technicians or external providers, assist customers via phone, email, and text, and document every interaction to ensure smooth resolutions.

The role emphasizes outstanding verbal and written communication, cross-functional teamwork, and punctual attendance.

Qualifications

• High school diploma or GED required.
• Previous call center or customer service experience preferred.
• Ability to work in a cross-functional team.
• Proficiency with Microsoft Office.
• Strong typing skills (40 WPM).
• Successful completion of pre-employment background check and drug screening.

Responsibilities

• Guide customers through the appliance repair process with empathy and efficiency.
• Coordinate service for customers with in-home repair technicians or external providers.
• Assist customers with repair requests via phone, email, and text.
• Document all customer interactions and service steps.
• Provide accurate information on service options and terms for in- and out-of-warranty products.
• Resolve issues using critical thinking to offer practical solutions.

Skills

Communication

Typing 40 WPM

Teamwork

Empathy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day.

As a Service Support Specialist/ Repair Coordinator, You Will

• Be eligible to earn an extra $1.25-$1.75 per hour, based on service level! (Incentive Plan)
• Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text.
• Coordinate service for our customers with our in-home repair technicians or appropriate external service providers.
• Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products
• Document every customer interaction, including service requests, troubleshooting steps, and customer communications.
• Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.

To Succeed As a Repair Coordinator, You'll

• Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills
• Be a part of a team that is committed to meeting and exceeding customers' expectations.
• Be punctual and committed to excellent attendance

Requirements

• High school diploma or GED
• Previous call center or customer service-related experience is preferred
• Ability to work as a member of a cross-functional team
• Proficiency with technology, including Microsoft Office
• Strong typing skills, a minimum of 40 WPM
• Successful completion of pre-employment criminal background check and drug screening

Hours and Location

• Full-time, 8:30 am-5:00 pm, Monday through Friday
• Training hours are 7:30 am - 4:00 pm for the first two weeks
• On-site at our St Paul Corporate Office, near Dale Street and I-94 East

Pay

$20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus!

What's In It For You

• Monthly training sessions on appliances and processes
• Career growth and employee personal/professional development
• Medical, Dental, and Vision Insurance
• Company-paid Short-term Disability
• 401k and Company Match
• PTO and Paid Holidays
• Appliance discounts

Company Overview

Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 13 great store locations.

Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.

Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.