Service Support Specialist

PT Holdings LLC; Memphis (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

General Parts in Memphis seeks a Service Support Specialist to become the backbone of the branch, handling work orders, billing notes, and equipment data. You will greet customers, assist with repairs tagging, manage shipments, and coordinate warehouse storage while upholding safety standards.

The role emphasizes team collaboration, independence, and a proactive approach to daily administrative tasks in a dynamic environment.

Qualifications

• High School diploma or equivalent is required.
• Two years of education or experience in a related field preferred.
• Excellent customer service, communication, and problem-solving skills.
• Successful completion of pre-employment drug screen and background check.
• Safety-conscious and organized, with the ability to work independently.

Responsibilities

• Assist dispatch in creating work orders, maintain billing notes, and input new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging equipment for repairs.
• Manage UPS shipments with accurate documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Adapt to new challenges assigned by the Branch Manager.
• Work as a team member reporting to the Branch Manager.

Skills

Customer service

Communication

Problem solving

Organization

Independent work

Education

High School diploma

Two years education/experience

Job description

U nlock Your Potential as a Service Support Specialist!

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.

Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.

Customer Champion: Welcome and guide customers in tagging their equipment for repairs.

Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.

Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.

Safety Advocate: Prioritize safety and follow our accident prevention procedures.

Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

Team Player: This is a non-supervisory role, reporting to the Branch Manager.

Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

Educational Foundation: High School diploma or its equivalent.

Experience Insight: Two years of education and/or experience in a related field.

Exceptional Communicator: Strong customer service, communication, and problem-solving skills.

Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.

Safety-First Attitude: Prioritize safety in all you do.

Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

Office Oasis: Primarily, work in a typical office environment.

Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.

Balanced Posture: A mix of sitting, walking, and standing throughout your day.

Tech-Savvy: Comfortably operate computers and office equipment.

Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.