Service Support Representative II - Parts

Altec Industries, Inc; Saint Joseph (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company in the manufacturing sector as a Parts Setup Pricing SSR. This role involves executing pricing strategies for replacement parts, providing customer support, and collaborating with service teams. With a focus on customer satisfaction, you will research pricing information and maintain price lists. Enjoy a supportive team atmosphere with opportunities for growth and a competitive benefits package.

Benefits

Comprehensive Benefits

Matching 401(k)

Paid Vacation

Wellness Programs

Qualifications

• One year of experience in customer service or related field required.
• Experience in an Administrative Support role preferred.

Responsibilities

• Apply the Altec Pricing Strategy to replacement parts.
• Research item and purchasing information to set list price.
• Maintain and update price lists.

Skills

Customer Service

Problem Solving

Attention to Detail

Team Player

Multitasking

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Why Join Altec?

Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment -- Made in America. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians.This critical position is responsible forproviding excellent customer support and satisfaction within the Service Support area of Parts;respondsto customer inquiries and resolvescustomer issues.

Why Altec?

• Use the skills from your bachelor's program to provide high levels ofcustomer service in a parts environment
• Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
• Maintain Career Focus, with growth & development encouraged within Altec
• Exercise autonomy within a solid support structure
• This position provides great experience that is prized and marketablewithin the Altec Organization
• Set Schedules with no mandatory Weekends
• Career Ladder with advancement opportunities
• Team atmosphere with excellent support from peers
• Competitive base with bonus potential
• Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, and paid vacation
• Values that include Enjoyment of Work and Family

Education, Experience, and Skills Required:

• Bachelor’s Degree (preferred) and
• One year of experience in an industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.
• OrHigh School Diploma or GED required and three years of related experience

Also,

• Experience in an Administrative Support role preferred
• Must have demonstrated experience of providing high volume levels of customer support
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
• Demonstrated Problem Solving Skills
• Strong attention to detail
• Solid team player with a collaborative nature
• Ability to multitask and handle multiple transactions
• Ability to work effectively in a fast-paced environment

Role Summary

The Parts Setup Pricing SSR is responsible for the execution of Altec’s pricing strategy for replacement parts. This position primarily supports the Parts Sales and Service teams by setting list price for external customers. Additionally, the position will provide support in resolving complex requests by working effectively with internal stakeholders and external suppliers.

Responsibilities

• Apply the Altec Pricing Strategy to replacement parts for sale direct to external customers and through Service
• Researches item and purchasing information to set list price per established standards
• Maintain and update price lists
• Conduct costs analysis for to inform pricing adjustments
• Effectively communicate with internal groups regarding list price inquiries
• Provide pricing support to Altec Service, Altec World Wide, and Altec Supply as needed
• All other duties assigned

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and servicescan be found across the U.S. and in over 100 countries around the world.Safety is a primary responsibility in everything we do as is support of the Altec Company Values:Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D. Our dedicated customer service delivers on Altec’s commitment to be there for the life of the equipment with troubleshooting and repair, parts, and product support.

There’s never been a better time to join us!

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

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