Service Support Representative II - Parts

Altec; Saint Joseph (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Altec is seeking a Service Support Representative II - Parts to join their team. This role involves responding to customer inquiries, implementing pricing strategies, and supporting essential industries. Candidates should possess strong customer service skills and a collaborative mindset, with opportunities for career growth and development in a supportive environment.

Benefits

Comprehensive benefits: medical, dental, vision

401(k) and life insurance

Wellness programs

Paid vacation

Career advancement opportunities

Qualifications

• Bachelor’s Degree preferred with at least one year of relevant experience.
• High School Diploma/GED with three years of related experience accepted.
• Proven ability to handle high-volume customer support.

Responsibilities

• Implement Altec’s pricing strategy for replacement parts.
• Research and set list prices based on standards.
• Maintain and update price lists.

Skills

Customer Service

Problem-Solving

Attention to Detail

Teamwork

Multitasking

Education

Bachelor’s Degree

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Service Support Representative II - Parts

Join to apply for the Service Support Representative II - Parts role at Altec.

Job Overview

Altec is an industry leader in manufacturing Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment — Made in America. With multiple manufacturing and assembly facilities, as well as extensive service networks, we are committed to providing excellent customer support within our Parts Service Support area. This role involves responding to customer inquiries and resolving issues efficiently.

Why Join Altec?

• Utilize your skills in a customer-focused parts environment
• Support essential industries like Utilities, Tree Care, & Telecom
• Opportunities for career growth and development
• Autonomous work within a supportive structure
• Valuable experience within a reputable organization
• Set schedules with no mandatory weekends
• Career advancement opportunities
• Team-oriented atmosphere with strong peer support
• Competitive salary with bonus potential
• Comprehensive benefits: medical, dental, vision, 401(k), life insurance, wellness programs, paid vacation

Minimum Qualifications

• Bachelor’s Degree preferred, with at least one year of relevant experience (Customer Service, Product Support, Inventory Control, Service Writing) or a High School Diploma/GED with three years of related experience
• Administrative support experience preferred
• Proven ability to handle high-volume customer support
• Strong computer skills (Microsoft Word, Excel)
• Excellent problem-solving skills and attention to detail
• Team player with collaborative skills
• Ability to multitask in a fast-paced environment

Role Responsibilities

• Implement Altec’s pricing strategy for replacement parts
• Research and set list prices based on standards
• Maintain and update price lists
• Conduct cost analyses for pricing adjustments
• Communicate effectively with internal teams regarding pricing
• Support Service, Worldwide, and Supply teams as needed
• Perform additional duties as assigned

Additional Information

Founded in 1929, Altec combines the resources of a large organization with a local firm’s commitment. Our products and services are available across the U.S. and in over 100 countries. We prioritize safety and uphold our core values: Customer First, Enjoyment of Work, Family, Financial Stability, Integrity, People as Our Greatest Strength, Quality, Spiritual Development, and Teamwork.

If the candidate qualifies for a higher level, the job may be adjusted accordingly. We are an Equal Opportunity Employer and support diversity in the workplace.