Service Support Representative

Jobtailor; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor in Las Vegas, NV seeks a capable service support specialist to handle calls and emails about Games, Systems, and Hardware issues. You will gather case details, log them into Remedy and Salesforce, and provide front-end support to users.

The role emphasizes accurate logging, issue tracking, and ensuring issues are resolved. You will also help maintain security of service computers and identify training needs for software users.

Qualifications

• Advanced math proficiency is required.
• Typing speed of 40 WPM with accuracy.
• Excellent phone communication skills.
• Demonstrated MS Office proficiency.
• Strong analytical abilities.
• Ability to meet SLA deadlines under pressure.
• Must be organized and diligent.
• Experience navigating internet website frameworks.
• Ability to teach and deliver learning points to others.
• Must read, write, speak, and understand English.

Responsibilities

• Answer incoming calls and emails related to Games, Systems, and Hardware issues.
• Gather case details and enter data into Remedy System/Salesforce.
• Provide front-end/first-level application support.
• Use accurate problem logging and issue tracking procedures.
• Verify outstanding customer issues until completion.
• Maintain the security and integrity of Service Support Computers.
• Identify areas for application software training.

Skills

Advanced math

Typing 40 WPM

Phone communication

MS Office

Analytical skills

SLA management

Organization

Web frameworks familiarity

Knowledge transfer

English proficiency

Tools

Remedy System

Salesforce

Job description

Responsibilities

• Answer incoming calls and emails related to Games, Systems, and Hardware issues.
• Gather case details and enter data into Remedy System/Salesforce.
• Provide front-end/first-level application support.
• Use accurate problem logging and issue tracking procedures.
• Verify outstanding customer issues until completion.
• Maintain the security and integrity of Service Support Computers.
• Identify areas for application software training.

Requirements

• Advanced ability in business math.
• Typing at 40 WPM with minimal errors.
• Excellent phone communication skills.
• Demonstrated skill in using MS Office software.
• Strong analytical skills.
• Ability to work under pressure to meet SLA deadlines.
• Must be organized and diligent.
• Experience navigating internet website frameworks.
• Ability to instruct and deliver learning points to others.
• Must be able to read, write, speak, and understand English.

Tools & Technologies

• Remedy System
• Salesforce