SERVICE SUPPORT MANAGER - EXTON, PA

Compass Group USA; Exton (PA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Company Car provided

Job summary

Canteen seeks a hands-on and experienced Service Support Manager to lead a team of technicians. This role is responsible for ensuring all equipment is maintained, serviced, and operating at peak performance while delivering exceptional customer experience.

You will manage schedules, support field operations, and drive continuous improvement in service delivery across the site in Exton, PA. The role offers growth, competitive pay, annual bonus opportunities, and a company car.

Qualifications

• 5+ years of field service or operations management experience (coffee, vending, or foodservice equipment preferred).
• Strong technical knowledge of coffee brewing systems, espresso machines, vending equipment, or similar systems.
• Proven leadership experience managing technicians or field service teams.
• Strong troubleshooting and problem-solving skills in a fast-paced environment.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Team Leadership & Field Operations
• Oversee a team of service technicians supporting coffee brewers, espresso machines, vending machines, and micro market equipment
• Manage technician schedules, routes, and workload to ensure timely service and maximum efficiency
• Provide hands-on support in the field, including service calls, installations, and troubleshooting
• Service Execution & Customer Experience
• Oversee all service calls, ensuring rapid response and high-quality resolution for customers
• Troubleshoot and resolve escalated issues related to coffee equipment, vending machines, and self-service markets
• Ensure all service tickets, maintenance logs, and work orders are completed accurately and on time
• Equipment & Inventory Management
• Oversee maintenance, repair, and lifecycle management of coffee, vending, and micro market equipment
• Ensure all equipment is operational, properly calibrated, and compliant with company standards
• Manage parts inventory, including ordering, tracking, and ensuring availability for scheduled and emergency repairs
• Workflow & Operational Efficiency
• Maintain an organized and fully operational shop and service environment
• Ensure all jobs are prepped with necessary parts and tools prior to dispatch
• Verify installation teams complete required checklists and are fully prepared before leaving the facility
• Preventative Maintenance & Quality Control
• Ensure preventative maintenance programs are executed consistently across all equipment types
• Monitor performance trends to reduce service disruptions and extend equipment lifespan
• Enforce quality, safety, and sanitation standards across all service activities
• Communication & Continuous Improvement
• Collaborate with operations, warehouse, route drivers, and customer service teams to resolve issues and improve performance
• Provide regular reporting on service metrics, equipment trends, and team performance
• Identify opportunities to improve processes, reduce costs, and enhance service delivery

Skills

Field service

Team leadership

Technical knowledge

Troubleshooting

Organizational

MS Office

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

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Schedule: Monday- Friday 6:00 am-2:30pm, occasional weekends based on business needs

** Perks: Yearly Bonus Opportunity & Company Car provided

Salary: $65,000 - $73,000 / year

Other Forms of Compensation:Yearly Bonus Opportunity & Company Car provided

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

We are seeking a hands-on and experienced Service Support Manager to lead a team of technicians. This role is responsible for ensuring all equipment is maintained, serviced, and operating at peak performance while delivering exceptional customer experience.

Key Responsibilities:

Team Leadership & Field Operations

• Lead, coach, and develop a team of service technicians supporting coffee brewers, espresso machines, vending machines, and micro market equipment
• Manage technician schedules, routes, and workload to ensure timely service and maximum efficiency
• Provide hands‑on support in the field, including service calls, installations, and troubleshooting

Service Execution & Customer Experience

• Oversee all service calls, ensuring rapid response and high-quality resolution for customers
• Troubleshoot and resolve escalated issues related to coffee equipment, vending machines, and self‑service markets
• Ensure all service tickets, maintenance logs, and work orders are completed accurately and on time

Equipment & Inventory Management

• Oversee maintenance, repair, and lifecycle management of coffee, vending, and micro market equipment
• Ensure all equipment is operational, properly calibrated, and compliant with company standards
• Manage parts inventory, including ordering, tracking, and ensuring availability for scheduled and emergency repairs

Workflow & Operational Efficiency

• Maintain an organized and fully operational shop and service environment
• Ensure all jobs are prepped with necessary parts and tools prior to dispatch
• Verify installation teams complete required checklists and are fully prepared before leaving the facility

Preventative Maintenance & Quality Control

• Ensure preventative maintenance programs are executed consistently across all equipment types
• Monitor performance trends to reduce service disruptions and extend equipment lifespan
• Enforce quality, safety, and sanitation standards across all service activities

Communication & Continuous Improvement

• Collaborate with operations, warehouse, route drivers, and customer service teams to resolve issues and improve performance
• Provide regular reporting on service metrics, equipment trends, and team performance
• Identify opportunities to improve processes, reduce costs, and enhance service delivery

Qualifications:

• 5+ years of experience in field service, equipment maintenance, or operations management (coffee, vending, or foodservice equipment preferred)
• Strong technical knowledge of coffee brewing systems, espresso machines, vending equipment, or similar systems
• Proven leadership experience managing technicians or field service teams
• Strong troubleshooting and problem‑solving skills in a fast‑paced environment
• Highly organized with the ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug‑free workplace.

Associates at Canteenare offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave