Service Support Intern

J. F. Ahern Co.; Fond du Lac, Northern (WI, KY); Hybrid; USD 12,000 - 18,000; Part time

Benefits offered by this job

Paid Internship

Relocation housing stipend

401(k) and mental health resources

Personal and professional development

Job summary

J. F. Ahern Co. in Fond du Lac, WI is offering a Service Support Intern position.

You will respond to customer emails, manage billing information, update contacts, and assist with invoice processing. The role includes data entry, uploading reports to compliance engines, and invoices to portals for payments. The ideal candidate is pursuing a business, accounting, or related degree with strong MS Word/Excel skills, data‑driven, and customer‑service oriented.

Qualifications

• Pursuing a bachelor’s or associate's degree in business, accounting, or related field.
• Proficient in MS Word and Excel with good computer skills.
• Self-motivated, career-driven, customer-service oriented.
• Able to grasp information quickly.

Responsibilities

• Respond to customer emails and manage customer database information.
• Handle submitted forms: update contacts, notes, billing information, and submit invoices for payments.
• Upload reports to compliance engines and invoices to third‑party portals for payment processing.
• Perform data entry and cleanup projects; audit work orders and review/create invoices for delivery to customers.

Skills

MS Word

Excel

Data entry

Customer service

Education

Bachelor’s or Associate degree in Business or Accounting

Job description

Nearly 90% of our Interns rate their experience with us as well above average and 80% of our Interns accept full-time roles after graduation. Why? Because at Ahern, Internships aren’t about making coffee or running errands - they’re about building your future with hands‑on experience.

With more than 145 years as a family‑owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability and support. We have an exciting opportunity for aService Support Internlocated in Fond du Lac, WI.

How you will contribute:

You will be responsible for responding to customer emails and managing customer database information by handling submitted forms, which include updating contacts, notes, billing information, invoice adjustments, and submitting invoices for payments. You will also upload reports to compliance engines and invoices to third‑party portals for payment processing. Additionally, you will work on data entry and cleanup projects. Auditing work orders, reviewing, and creating invoices for delivery to customers will also be part of your responsibilities.

What you need to qualify:

The ideal candidate should be pursuing a bachelor’s or associate's degree in business, accounting, or a related field. Candidates should be knowledgeable of MS Word, and Excel and have good computer skills. Candidates should be self‑motivated, career‑driven, customer‑service focused and able to grasp information quickly.

What's in it for you?

As an Intern, you are empowered with genuine hands‑on work experience, allowing you to make a meaningful impact and contribute to Ahern’s success.

Why complete your Internship at Ahern?

• Paid Internship: Get compensated for the meaningful work you contribute
• Relocation Support: Need to move for your Internship? We’ve got you covered with a housing stipend to ease the transition
• Exceptional Benefits: Ahern offers company benefits for Interns, including access to 401(k), mental health resources, and personal and professional development opportunities
• Real-World Experience: Apply your classroom learning by working on exciting, hands‑on projects that make a real difference - saving lives, protecting the environment, and ensuring personal comfort and well‑being.
• Learn from the Best: Gain hands‑on experience and be mentored by industry experts who are passionate about sharing their knowledge and helping you succeed.
• Networking and Career Development: Attend our companywide Intern Event, where you’ll connect with fellow Interns, network with company leaders, and learn career skills. Plus, enjoy fun activities like go-karting or river cruises!

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job - experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.

Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh