Intern - IT HelpDesk

J. F. Ahern Co.; Fond du Lac (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Internship

Relocation stipend

401(k) access

Mental health resources

Professional development

Career networking events

Job summary

J. F. Ahern Co. offers an IT HelpDesk internship in Fond du Lac, WI. Interns gain hands-on experience while assisting with end-user support and learning imaging, configuring, and deploying laptops.

Candidates must be enrolled in an IT-related program and be able to work part-time on-site during the school year and full-time in the summer. The role emphasizes customer service skills and familiarity with Windows and Office software.

Qualifications

• Must be enrolled in a related Associate's, Technical, or Bachelor's Degree program.
• Must be able to work part-time on site in Fond du Lac during the school year and full-time hours in the summer.
• Prior experience with laptops and computers is preferred.
• Knowledge of the latest Windows and Office suite versions is required.

Responsibilities

• Provide end-user support via phone, email, and walk-ins under supervision.
• Analyze and troubleshoot problems to resolution.
• Learn imaging, configuring, and deploying end-user laptops.

Skills

Customer service

Windows OS

Microsoft Office

Education

Associate's degree program

Bachelor's degree program

Tools

Windows OS

Microsoft Office

Job description

Career Opportunities: Intern - IT HelpDesk (25507)

Nearly 90% of our Interns rate their experience with us as well above average and 80% of our Interns accept full-time roles after graduation. Why? Because at Ahern, Internships aren’t about making coffee or running errands - they’re about building your future with hands‑on experience.

With more than 145 years as a family‑owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability and support. We have an exciting opportunity for aIntern - IT HelpDesklocated in Fond du Lac, WI.

How you will contribute:

You will work independently on delegated tasks under the direction of Support Specialists to provide end‑user support via phone, email and walk ins. You will be responsible for analyzing and troubleshooting problems to a successful conclusion. In addition, you will learn how to image, configure, and deploy end user laptops.

What you need to qualify:

Candidates must be enrolled in a related Associate's, Technical, or Bachelor's Degree program. Candidates must be able to work part‑time hours on site in Fond du Lac during the school year and full‑time hours in the summer. Qualified candidates should have prior experience working on laptops and computers. You should have knowledge and experience with the latest Microsoft Windows and Office suite versions. Strong customer service skills are also needed.

What's in it for you?

As an Intern, you are empowered with genuine hands‑on work experience, allowing you to make a meaningful impact and contribute to Ahern’s success.

Why complete your Internship at Ahern?

• Paid Internship: Get compensated for the meaningful work you contribute
• Relocation Support: Need to move for your Internship? We’ve got you covered with a housing stipend to ease the transition
• Exceptional Benefits: Ahern offers company benefits for Interns, including access to 401(k), mental health resources, and personal and professional development opportunities
• Real-World Experience: Apply your classroom learning by working on exciting, hands‑on projects that make a real difference - saving lives, protecting the environment, and ensuring personal comfort and well‑being.
• Learn from the Best: Gain hands‑on experience and be mentored by industry experts who are passionate about sharing their knowledge and helping you succeed.
• Networking and Career Development: Attend our companywide Intern Event, where you’ll connect with fellow Interns, network with company leaders, and learn career skills. Plus, enjoy fun activities like go-karting or river cruises!

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job - experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.