Service Support Coordinator

Vertiv Co; Westerville (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Vertiv Co in Ohio is seeking a program/order coordinator to track Switchgear, Busbar and Project Services orders, and to build a backlog forecast and resource plan for startup and commissioning support. The role partners with internal and external clients to ensure timely deployment and accurate delivery information.

Responsibilities include organizing purchase orders with program managers and clients, coordinating schedules, and maintaining safety and quality standards across projects.

Qualifications

• Associates degree in business related field or equivalent experience.
• Strong organizational skills and prioritization.
• Ability to work independently with little direction.
• Excellent written and verbal communication.
• Ability to multi-task and effectively prioritize assignments.
• Proficient using Microsoft Office and Oracle or similar business systems.

Responsibilities

• Manage, track, and organize service backlog information.
• Forecast projection for manpower needs.
• Plan short-term and long-range schedules.
• Support activities and costs related to project execution.
• Record and submit periodic transaction records and trackers.
• Keep track of ship dates and move outs.
• Process addendums, returns, and investigate material issues.
• Maintain safety in all work performed.
• Participate in webcast meetings monthly with contractors and PM organization.

Skills

Organizational skills

Independent work

Communication skills

Interpersonal skills

Multi-tasking

Attention to detail

Education

Associates degree in business related field

Tools

Microsoft Office

Oracle

Job description

POSITION SUMMARY

To facilitate the tracking of Vertiv Switchgear and Busbar and Project Services Orders and create a Backlog system for forecast and schedule of resources and materials. Work with internal and external clients to guarantee success deployment of personnel on time and right duration during Startup and Commissioning support. Organize our Purchase Orders with program managers and clients for accurate information and delivery.

RESPONSIBILITIES

• Manage, track, and organize Service Backlog information.
• Forecast projection for manpower need.
• Strategic, short-term, and long-range schedule planning function
• Support activities and costs as related to project execution
• Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
• Keep track of S&B spreadsheets for ship dates and move outs
• Process addendums, returns, claims, and investigate all material issues and discrepancies for resolution
• Perform all work with safety in mind and ensure that all safety measures are met
• Participating in webcast meeting on a monthly bases with contractors and PM organization.

QUALIFICATIONS

• Strong organizational skills/task prioritization
• Ability to work independently with little direction
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Ability to multi-task and effectively prioritize assignments
• Computer proficiency in Microsoft Office applications and the ability to utilize business system tools such as ORACLE
• The ability to effectively communicate through out all levels of an organization

EDUCATION AND CERTIFICATIONS

• Associates degree in business related field or equivalent experience

PHYSICAL REQUIREMENTS

N/A

ENVIRONMENTAL DEMANDS

N/A

TRAVEL TIME REQUIRED

• N/A

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect.Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development