Service Support Coordinator

Vertiv; Anderson (SC); On-site; USD 60,000 - 85,000; Full time

Job summary

Vertiv is a global leader providing mission-critical infrastructure for data centers and industrial environments. We seek a detail-driven professional to track service backlog and forecast labor needs, coordinating POs with program managers and clients to ensure on-time deployments during startup and commissioning.

In this role you will organize information, monitor schedules, and support project costs while maintaining safety and quality standards across teams.

Qualifications

• Associates degree in business or equivalent experience.
• Strong organizational and prioritization abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Manage, track, and organize Service Backlog information.
• Forecast projection for manpower needs.
• Schedule planning for short and long term needs.
• Support activities and costs related to project execution.
• Record and submit transaction logs and trackers.
• Maintain ship dates and move-outs tracking.
• Process addendums, returns, claims and resolve material issues.
• Ensure safety compliance in all activities.
• Participate in monthly webcast meetings with contractors and PM team.

Skills

Organizational skills

Independent work

Written & verbal communication

Interpersonal skills

Multi-tasking

MS Office

Oracle

Education

Associates degree in business

Tools

Oracle

Microsoft Office

Job description

Job Description

To facilitate the tracking of Vertiv Switchgear and Busbar and Project Services Orders and create a Backlog system for forecast and schedule of resources and materials. Work with internal and external clients to guarantee success deployment of personnel on time and right duration during Startup and Commissioning support. Organize our Purchase Orders with program managers and clients for accurate information and delivery.

Responsibilities

• Manage, track, and organize Service Backlog information.
• Forecast projection for manpower need.
• Strategic, short-term, and long-range schedule planning function
• Support activities and costs as related to project execution
• Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
• Keep track of S&B spreadsheets for ship dates and move outs
• Process addendums, returns, claims, and investigate all material issues and discrepancies for resolution
• Perform all work with safety in mind and ensure that all safety measures are met
• Participating in webcast meeting on a monthly bases with contractors and PM organization.

Qualifications

• Strong organizational skills/task prioritization
• Ability to work independently with little direction
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Ability to multi-task and effectively prioritize assignments
• Computer proficiency in Microsoft Office applications and the ability to utilize business system tools such as ORACLE
• The ability to effectively communicate through out all levels of an organization

Education and Certifications

• Associates degree in business related field or equivalent experience

Physical Requirements

N/A

Environmental Demands

N/A

Travel Time Required

• N/A

About Vertiv

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

Core Principles: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Behaviors

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]