Service Support Associate

Savannah Toyota; Savannah (GA); On-site; USD 17,908 - 19,286; Full time

Job summary

A car dealership in Savannah, Georgia is seeking a Service Support Associate to welcome customers, manage service traffic, and maintain a clean environment. This entry-level, full-time position requires a high school diploma or GED and a valid driver’s license. Excellent customer service skills are essential for providing a positive experience for every visitor.

Qualifications

• One year of related experience required.
• Ability to read and comprehend simple instructions.
• Valid Driver’s License.

Responsibilities

• Greet customers warmly as they arrive.
• Control service traffic flow and parking.
• Maintain a clean and safe service drive area.

Skills

Customer service

Effective communication

Attention to detail

Education

High School diploma or GED

Job description

Join to apply for the Service Support Associate role at Savannah Toyota.

This range is provided by Savannah Toyota. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.00/hr - $14.00/hr

The Service Support Associate welcomes each customer that arrives at the dealership with a warm and inviting smile, giving direction from their arrival to their departure. Customer satisfaction is the number one goal and the Valet sets the tone for the customers’ experience at the dealership.

• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.
• Controls service traffic flow and parking.
• Determines if customers coming into service have an appointment. Records customer's name, VIN, tag number, mileage, and existing vehicle damage.
• Assists lot attendant with duties at the service counter.
• Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
• Provides exceptional customer service.
• Maintains a professional appearance.
• Performs other job related duties as assigned.

Opener Responsibilities

• Making coffee.
• Inspecting the restrooms to assure they are stocked and clean. This includes all trash cans to be emptied, paper towels/toilet paper/hand soap are full.
• The waiting area and showroom tables and chairs are properly set up.
• Balloons are taken off each vehicle from the day before.
• The lot is clear of trash, cigarette butts and the two front trash cans are emptied.
• Spend the rest of the first hour of the day at the front entrance of the dealership, providing direction to customers that arrive.

Front Entrance Responsibilities

• With a smile, acknowledge each customer who enters the dealership by saying “Good Morning/Afternoon, welcome to The All New Savannah Toyota Scion, how can we help you today?”
• Give good direction as to where they need to park and always end with “Have a great day!”
• Make a habit of smiling and waving goodbye to customers as they leave.
• Keep the entrance free of trash.

Required Knowledge, Skills, And Abilities

• High School diploma or GED
• One year related experience
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Valid Driver’s License

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee regularly stands, walks, and reaches with hands and arms. The employee is often required to use their hands and fingers, to handle or feel. Vision abilities required by this job include close vision.

Work Environment

While performing the duties of this job, the employee is exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate to loud. The employee is regularly exposed to outdoor weather conditions.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing