Service Supervisor (Employee-Owned) - Pumps & Field Service

Cummins-Wagner Co Inc; Oxford (MA); On-site; USD 87,000 - 94,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Bonus Program

401k Match

Flexible Spending Account

Life Insurance

Short & Long-Term Disability Insurance

Job summary

Cummins-Wagner Co Inc. in Oxford, MA is seeking a Service Supervisor to oversee daily operations and coordinate in‑shop and field service for sewage grinder pumps and lift stations. The role demands leadership, strong communication, and the ability to work with residential and municipal customers.

The position requires 5+ years in maintenance/repair of rotating equipment, supervisory experience preferred, and proficiency with Excel. Travel and after-hours support are possible under this role.

Qualifications

• Must have a High School Diploma or equivalent.
• 5+ years’ experience with maintenance and repair of pumps or rotating equipment.
• Supervisory experience preferred.
• Proficient with mobile devices and computers; Excel experience preferred.

Responsibilities

• Supervise and schedule service technicians in repair, maintenance, and troubleshooting of sewage grinder pumps.
• Coordinate in-shop and field service for residential and municipal customers.
• Oversee weekly on-call rotation and overtime/weekend coverage as required.
• Ensure accurate technician timesheets and expense reports.
• Provide trainings, certifications, tools, and resources for safe, quality work.
• Assist with warranty service processes and inventory planning.

Skills

Leadership

Communication skills

Excel proficiency

Driver's license

Field service experience

Education

High School Diploma or equivalent

Tools

Mobile devices

Computers

Job description

Cummins-Wagner Co Inc. in Oxford, MA is seeking a Service Supervisor to oversee daily operations and coordinate in‑shop and field service for sewage grinder pumps and lift stations. The role demands leadership, strong communication, and the ability to work with residential and municipal customers.

The position requires 5+ years in maintenance/repair of rotating equipment, supervisory experience preferred, and proficiency with Excel. Travel and after-hours support are possible under this role.