Service Supervisor - City Office, Phoenix

Greystar Worldwide, LLC; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading global real estate company is seeking a Maintenance Technician to oversee technical work ensuring community standards for cleanliness and safety. Responsibilities include managing work orders, conducting inspections, and maintaining high quality across buildings and grounds. The role offers competitive benefits and potential bonuses based on performance.

Benefits

Medical, dental, vision insurance

Generous paid time off

Onsite housing discounts

401(k) with company match

Paid parental leave

Employee Assistance Program

Charitable giving programs

Qualifications

• Experience in technical and mechanical work.
• Knowledge of OSHA and safety laws.

Responsibilities

• Complete work orders and routine community upkeep.
• Manage the 'make-ready' process for vacant units.
• Conduct safety meetings and ensure compliance.

Skills

Customer Service

Safety Compliance

Resourcefulness

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing over 1,000,000 units globally, and has a robust institutional investment management platform with more than $79 billion of assets under management, including over $36 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in rental residential real estate. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role oversees and performs technical and mechanical work to ensure the community's buildings, grounds, amenities, and common areas meet the Company’s standards for cleanliness, appearance, safety, and functionality.

Job Responsibilities

1. Assist with and complete work orders from resident requests and routine community upkeep by diagnosing defects and making repairs following policies, safety standards, and codes.
2. Manage the 'make-ready' process for vacant units, including inspections, creating maintenance lists, scheduling vendors, obtaining supplies, completing tasks, and inspecting work.
3. Develop standards for cleanliness and appearance of grounds, amenities, exteriors, interiors, signage, and common areas to reflect high community quality.
4. Inspect work by team members, contractors, and vendors periodically to ensure quality and compliance, and develop corrective actions as needed.
5. Maintain inventory of spare parts and supplies, and work with the Community Manager to order within budget.
6. Perform monthly preventative maintenance as outlined in policies.
7. Support cost-efficiency by repairing instead of replacing parts when possible, and practicing resourcefulness with materials and tools.
8. Conduct safety meetings, ensure MSDS sheets are accessible, and stay updated on OSHA and safety laws to ensure compliance.
9. Provide excellent customer service by respecting residents, responding promptly to questions and complaints, and handling work orders efficiently.

Additional Compensation

Pay factors include experience, skills, and location. This role may be eligible for quarterly or annual bonuses based on performance, and weekly, monthly, or quarterly bonuses for onsite positions.

Benefits Offered

• Competitive medical, dental, vision, disability, and life insurance, with low costs for employees.
• Generous paid time off, including vacation, personal days, sick days, holidays, and a birthday off after one year.
• Onsite housing discounts at Greystar-managed communities, subject to availability.
• Six-week paid sabbatical after 10 years of service, and every 5 years thereafter.
• 401(k) with company match up to 6% after six months.
• Paid parental leave and fertility benefits up to $10,000.
• Employee Assistance Program, critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving programs and benefits.

*Benefits vary for full-time employees and may differ for union or prevailing wage roles due to collective bargaining or local laws.

Greystar considers qualified applicants with arrest and conviction records for employment.