Service Supervisor

Everon; Village of East Syracuse (NY); Sur place; USD 53 000 - 106 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

401(k) plan with company match

Disability insurance

Life insurance

Paid time off

Résumé du poste

Everon seeks a seasoned leader to plan, implement, and manage the Commercial Service workforce across multiple sites. You will drive field productivity, scheduling efficiency, and billings while controlling costs to achieve gross profit objectives. The role includes staffing, performance reviews, and client proposals.

Ideal candidates bring 5–7 years in sales/operations with field leadership, knowledge of fire/security systems, and strong financial acumen. Travel may be required.

Qualifications

• 4 year degree required.
• Master’s Degree preferred.
• 5–7 years business experience in sales/operations, with 3+ years in field leadership, preferably in service/security industries.

Responsabilités

• Plan, implement and manage Commercial Service workforce activities.
• Ensure group meets gross profit objectives through productivity, scheduling, billing and cost control.
• Supervise deployment, procurement and coordination of materials to maximize profit.
• Oversee indirect costs to stay below budget; ensure tasks meet client/company parameters.
• Provide sales support to keep service field technicians productive; prepare client proposals.
• Schedule and manage staff performance reviews and budgets; drive new customer acquisitions.

Connaissances

Organizational effectiveness

Financial & accounting principles

Employee relations

Leadership & supervision

Communication

Problem solving

Formation

4 year degree

Master’s degree (preferred)

Description du poste

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.

Duties And Responsibilities

• Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
• Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
• Supervises all indirect cost and expense below budget levels.
• Accomplishes all commercial Service work within client and company agreed parameters.
• Provides timely and adequate sales support to ensure service field technicians are fully productive.
• Responsible for preparing proposals for potential clients.
• Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
• Direct coordinate activities of work force to generate sales at or above company standards.
• Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
• Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results.
• Authorize all expenditures handled directly by the department in adherence to company policy.
• May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
• Other duties as assigned.

Education/Certification

Qualifications - External

• 4 year degree required. Master’s Degree preferred.

Experience

• 5 – 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.

Skills/Requirements

• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of financial and accounting principles and practices.
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
• Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills.
• Must demonstrate ability to work with and influence peers and management.
• Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72).
• Available for travel, which may include nights and weekends to accommodate customer’s schedule.
• Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Pay And Benefits Disclosure

The salary range for this role is $52,827.35 - 105,654.71 and is based on experience and qualifications. Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 80 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.